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|image=gpe_salesforce_architect_build_process1.png | |image=gpe_salesforce_architect_build_process1.png | ||
| − | |structuredtext=#Prepare a {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=PreparePCArchFlows|anchor=PCConfigure|display text=Genesys Cloud integration}} and prepare the {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=PreparePCArchFlows|anchor=ConfigurePCDataAction|display text=Genesys Cloud data actions}}. | + | |structuredtext=#Prepare a {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=PreparePCArchFlows|anchor=PCConfigure|display text=Genesys Cloud CX integration}} and prepare the {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=PreparePCArchFlows|anchor=ConfigurePCDataAction|display text=Genesys Cloud CX data actions}}. |
| − | #In Genesys Cloud [https://help.mypurecloud.com/articles/?p=53682 Architect], configure a [https://help.mypurecloud.com/articles/?p=215071 workflow]. | + | #In Genesys Cloud CX [https://help.mypurecloud.com/articles/?p=53682 Architect], configure a [https://help.mypurecloud.com/articles/?p=215071 workflow]. |
#In {{MINTYDOCSPRODUCT}}, create an {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_maps|display text=action map}} that uses an Architect flow action. | #In {{MINTYDOCSPRODUCT}}, create an {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_maps|display text=action map}} that uses an Architect flow action. | ||
#Monitor your Architect flow action with a {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_Map_Performance|display text=report}}. | #Monitor your Architect flow action with a {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_Map_Performance|display text=report}}. | ||
Latest revision as of 21:28, November 9, 2021
Difference between revisions of "ATC/Current/AdminGuide/OverviewArchFlows"
Learn how to integrate Genesys Predictive Engagement with an external system using an Architect workflow, which is a webhook that provides real-time feeds.
Feature description
Use an Architect flow action to send journey context data to third-party systems using a special type of Architect workflow. For example, you can send information about campaign contacts to Salesforce or another CRM.
For more information about using Architect flow actions in a secure and compliant manner, see About security and compliance.Process overview
- Prepare a Genesys Cloud CX integration and prepare the Genesys Cloud CX data actions.
- In Genesys Cloud CX Architect, configure a workflow.
- In Genesys Predictive Engagement, create an action map that uses an Architect flow action.
- Monitor your Architect flow action with a report.
For specific integrations, see the following:
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