Difference between revisions of "ATC/Current/AdminGuide/Get Started GenesysEngage-onpremises"
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|structuredtext=#[[#PrepPlat|Prepare your platform]]. | |structuredtext=#[[#PrepPlat|Prepare your platform]]. | ||
#[[#permissions|Assign permissions to your users]]. | #[[#permissions|Assign permissions to your users]]. | ||
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#{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_action_maps|display text=Build action maps.}} | #{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_action_maps|display text=Build action maps.}} | ||
#{{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=Live_Now|display text=Use LiveNow to see customer activity on your website}}.<br /> | #{{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=Live_Now|display text=Use LiveNow to see customer activity on your website}}.<br /> | ||
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|structuredtext=*[https://all.docs.genesys.com/Draft:PEC-Hybrid/Current/Admin/About Provision Genesys Engage hybrid integrations.] | |structuredtext=*[https://all.docs.genesys.com/Draft:PEC-Hybrid/Current/Admin/About Provision Genesys Engage hybrid integrations.] | ||
*{{#mintydocs_link:topic=ATC/Genesys EngagePrereqs|standalone|link text=Verify prerequisites for Genesys Engage hybrid deployments.}} | *{{#mintydocs_link:topic=ATC/Genesys EngagePrereqs|standalone|link text=Verify prerequisites for Genesys Engage hybrid deployments.}} | ||
*{{#mintydocs_link:topic=About|manual=WDEPlugin|version=Current|link text=Deploy the Genesys Altocloud Plugin for Workspace Desktop Edition.}} | *{{#mintydocs_link:topic=About|manual=WDEPlugin|version=Current|link text=Deploy the Genesys Altocloud Plugin for Workspace Desktop Edition.}} | ||
*{{#mintydocs_link:topic=About|manual=PacingServiceDeployment|version=Current|link text=Configure the Agent Pacing Service.}} | *{{#mintydocs_link:topic=About|manual=PacingServiceDeployment|version=Current|link text=Configure the Agent Pacing Service.}} | ||
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|structuredtext=You manage Altocloud permissions in the Genesys Cloud '''Admin''' menu under '''People & Permissions'''. For information on how to assign these permissions to your users, see [https://help.mypurecloud.com/?p=195191 Altocloud permissions overview.] | |structuredtext=You manage Altocloud permissions in the Genesys Cloud '''Admin''' menu under '''People & Permissions'''. For information on how to assign these permissions to your users, see [https://help.mypurecloud.com/?p=195191 Altocloud permissions overview.] | ||
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Revision as of 16:57, July 17, 2020
This topic is part of the manual Genesys Predictive Engagement Administrator's Guide for version Current of Genesys Predictive Engagement.
Genesys Engage premises-based customers should complete these initial tasks in order to use Genesys Predictive Engagement.
Complete the following procedures
- Prepare your platform.
- Assign permissions to your users.
- Learn about Genesys Predictive Engagement's tracking capabilities and how to prepare widgets for Genesys Predictive Engagement. Then update your webpages with the Genesys Predictive Engagement tracking snippet.
- Configure Web tracking.TipInitially, configure only the allowed domains. Then use Live Now to verify that Genesys Predictive Engagement is tracking events. After basic tracking works, configure the rest of the web tracking settings.
- Create segments
- Create outcomes.
- Build actions.
- Build action maps.
- Use LiveNow to see customer activity on your website.
Prepare your platform
Assign Altocloud permissions
You manage Altocloud permissions in the Genesys Cloud Admin menu under People & Permissions. For information on how to assign these permissions to your users, see Altocloud permissions overview.
Comments or questions about this documentation? Contact us for support!