Difference between revisions of "ATC/Current/AdminGuide/About segments"
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|sectionheading=Segments | |sectionheading=Segments | ||
| − | |description={{BarbFeatureTemp|Feature=Customer segments}}Create and maintain session and | + | |description={{BarbFeatureTemp|Feature=Customer segments}}Create and maintain session segments, customer segments, and third-party segments. Determine when segments are available for use in action maps and reports, and when agents can see them in the Journey gadget. |
|relatedarticles=*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Segments#ViewSegments|display text=Search for and view your segments}} | |relatedarticles=*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Segments#ViewSegments|display text=Search for and view your segments}} | ||
*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Manage_segments}} | *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Manage_segments}} | ||
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*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Operators}} | *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Operators}} | ||
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| − | |sectionheading= | + | |sectionheading=Segment usage |
| − | |description=Use segments to trigger action maps and evaluate | + | |description=Use segments to trigger action maps and evaluate visitor activity. |
|relatedarticles=*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Trigger|anchor=SegmentMatch|display text=Trigger an action map when a segment matches}} | |relatedarticles=*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Trigger|anchor=SegmentMatch|display text=Trigger an action map when a segment matches}} | ||
*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Visitor_Activity|anchor=FilterSegmentsOutcomes|display text=Filter the Visitor Activity report by segments}} | *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Visitor_Activity|anchor=FilterSegmentsOutcomes|display text=Filter the Visitor Activity report by segments}} | ||
*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Segments_assigned|display text=View the segments assigned to a user in LiveNow (admins)}} | *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Segments_assigned|display text=View the segments assigned to a user in LiveNow (admins)}} | ||
| − | *{{Link-SomewhereInThisVersion|manual=AgentGuide|topic= | + | *{{Link-SomewhereInThisVersion|manual=AgentGuide|topic=GPE_Customer_journey|anchor=OutcomePredictions|display text=View the segments assigned to a user in the Journey gadget (agents)}} |
| + | *[https://help.mypurecloud.com/articles/?p=238683 View segment metrics] | ||
| + | *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Segments|anchor=SegmentReport|display text=View segment report}} | ||
}} | }} | ||
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Latest revision as of 12:34, December 7, 2021
This topic is part of the manual Genesys Predictive Engagement Administrator's Guide for version Current of Genesys Predictive Engagement.
Learn how to identify (segment) visitors based on their shared characteristics. Later, you design action maps to engage specific segments of visitors and then filter by segments to evaluate how well you are engaging them.
Best practices and examples
Review best practices and examples to improve how you create segments.
Segments
Feature coming soon: Customer segments
Create and maintain session segments, customer segments, and third-party segments. Determine when segments are available for use in action maps and reports, and when agents can see them in the Journey gadget.
Attributes and operators
Conditions are the criteria by which Genesys Predictive Engagement assigns visitors to segments. Every condition must have an operator.
Segment usage
Use segments to trigger action maps and evaluate visitor activity.
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