Difference between revisions of "ATC/Current/AdminGuide/Get Started GenesysCloud"

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|Platform=GenesysCloud
 
|Platform=GenesysCloud
 
|Section={{Section
 
|Section={{Section
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|sectionHeading=Complete the following procedures
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|sectionHeading=Get started with Predictive Engagement and web messaging
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|anchor=WebMsg
 
|alignment=Vertical
 
|alignment=Vertical
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|structuredtext=#[https://help.mypurecloud.com/articles/?p=195855 Fulfill prerequisites] for {{MINTYDOCSPRODUCT}} feature enablement, license, permissions, and widget configuration and deployment on your website.
+
|structuredtext={{BarbFeatureTemp|Feature=Web messaging}}<br />{{NoteFormat|1=Predictive Engagement works with web chat; however, we encourage you to use the new {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_web_messaging|display text=web messaging}} feature to replace web chat.|2=}}
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 +
 
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Complete the following procedures:
 +
 
 +
#[https://help.mypurecloud.com/articles/?p=195855 Fulfill prerequisites] for {{MINTYDOCSPRODUCT}} feature enablement, license, and permissions.
 
#Review the supported web browsers listed in the [https://help.mypurecloud.com/articles/?p=7881 Genesys Cloud system requirements].
 
#Review the supported web browsers listed in the [https://help.mypurecloud.com/articles/?p=7881 Genesys Cloud system requirements].
 
#Prepare the {{Link-Standalone|topic=ATC/RequiredPCDomains|display text=required Genesys Cloud domains}}.
 
#Prepare the {{Link-Standalone|topic=ATC/RequiredPCDomains|display text=required Genesys Cloud domains}}.
−
#Update your web pages with the Predictive Engagement {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Tracking_snippet|display text=tracking snippet}}.
+
#{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Messenger_configuration|display text=Configure messenger and deploy it}} to your website.{{NoteFormat|After you configure the allowed domains, use {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Live_Now}} to verify that {{MINTYDOCSPRODUCT}} is tracking events.|2}}
−
#{{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=Web_tracking|display text=Configure web tracking}}. {{NoteFormat|Initially, configure only the {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Web_tracking|anchor=AllowedDomains|display text=allowed domains}}. Then use {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Live_Now}} to verify that {{MINTYDOCSPRODUCT}} is tracking events. After basic tracking works, configure the rest of the web tracking settings.|2}}
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#{{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=Web_tracking|display text=Configure web tracking}}.
 +
#To use Predictive Engagement commands and events to track website activity, do the following:
 +
##[https://developer.genesys.cloud/api/digital/webmessaging/messengersdk/genesysgf#load-the--genesys----global-function Load the Genesys( ) Global function].
 +
##[https://developer.genesys.cloud/api/digital/webmessaging/messengersdk/genesysgf#subscribe-to-events Subscribe] to the [https://developer.genesys.cloud/api/digital/webmessaging/messengersdk/SDKCommandsEvents#journey_ready Journey.ready event] and then verify in your console log that the Journey plugin is working correctly.
 +
##To track page views, use the [https://developer.genesys.cloud/api/digital/webmessaging/messengersdk/SDKCommandsEvents#journey_pageview Journey.pageview command].
 +
##To record custom web events, use the [https://developer.genesys.cloud/api/digital/webmessaging/messengersdk/SDKCommandsEvents#journey_record Journey.record command].
 
#{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_segments|display text=Create segments}}.
 
#{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_segments|display text=Create segments}}.
 
#{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_outcomes|display text=Create outcomes}}.
 
#{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_outcomes|display text=Create outcomes}}.
−
#{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_actions|display text=Create actions}}.
 
−
#{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_content_offers|display text=Create content offers}}
 
 
#{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_action_maps|display text=Create action maps}}.
 
#{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_action_maps|display text=Create action maps}}.
 
|Status=No
 
|Status=No
 
}}{{Section
 
}}{{Section
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|sectionHeading=AI-303 Migration - Replace content in above section
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|sectionHeading=Get started with Predictive Engagement and web chat
 +
|anchor=WebChat
 
|alignment=Vertical
 
|alignment=Vertical
−
|structuredtext=<br />
+
|structuredtext=#[https://help.mypurecloud.com/articles/?p=195855 Fulfill prerequisites] for {{MINTYDOCSPRODUCT}} feature enablement, license, permissions, and widget configuration and deployment on your website.
−
 
 
−
#[https://help.mypurecloud.com/articles/?p=195855 Fulfill prerequisites] for {{MINTYDOCSPRODUCT}} feature enablement, license, and permissions.
 
 
#Review the supported web browsers listed in the [https://help.mypurecloud.com/articles/?p=7881 Genesys Cloud system requirements].
 
#Review the supported web browsers listed in the [https://help.mypurecloud.com/articles/?p=7881 Genesys Cloud system requirements].
 
#Prepare the {{Link-Standalone|topic=ATC/RequiredPCDomains|display text=required Genesys Cloud domains}}.
 
#Prepare the {{Link-Standalone|topic=ATC/RequiredPCDomains|display text=required Genesys Cloud domains}}.
−
#{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Messenger_configuration|display text=Configure messenger and deploy it}} to your website.{{NoteFormat|Use {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Live_Now}} to verify that {{MINTYDOCSPRODUCT}} is tracking events.|2}}
+
#Update your web pages with the Predictive Engagement {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Tracking_snippet|display text=tracking snippet}}.
−
#To use Predictive Engagement commands and events to track website activity, do the following:
+
#{{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=Web_tracking|display text=Configure web tracking}}. {{NoteFormat|Initially, configure only the {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Web_tracking|anchor=AllowedDomains|display text=allowed domains}}. Then use {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Live_Now}} to verify that {{MINTYDOCSPRODUCT}} is tracking events. After basic tracking works, configure the rest of the web tracking settings.|2}}
−
##[https://developer.genesys.cloud/api/digital/webmessaging/messengersdk/genesysgf#load-the--genesys----global-function Load the Genesys( ) Global function].
 
−
##[https://developer.genesys.cloud/api/digital/webmessaging/messengersdk/genesysgf#subscribe-to-events Subscribe] to the [https://developer.genesys.cloud/api/digital/webmessaging/messengersdk/SDKCommandsEvents#journey_ready Journey.ready event] and then verify in your console log that the Journey plugin is working correctly.
 
−
##To track page views, use the [https://developer.genesys.cloud/api/digital/webmessaging/messengersdk/SDKCommandsEvents#journey_pageview Journey.pageview command].
 
−
##To record custom web events, use the [https://developer.genesys.cloud/api/digital/webmessaging/messengersdk/SDKCommandsEvents#journey_record Journey.record command].
 
 
#{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_segments|display text=Create segments}}.
 
#{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_segments|display text=Create segments}}.
 
#{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_outcomes|display text=Create outcomes}}.
 
#{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_outcomes|display text=Create outcomes}}.
 +
#{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_actions|display text=Create actions}}.
 +
#{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_content_offers|display text=Create content offers}}
 
#{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_action_maps|display text=Create action maps}}.
 
#{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_action_maps|display text=Create action maps}}.
−
|Status=Yes
+
|Status=No
 
}}{{Section
 
}}{{Section
 
|sectionHeading=For more information
 
|sectionHeading=For more information

Revision as of 18:32, August 3, 2021

This topic is part of the manual Genesys Predictive Engagement Administrator's Guide for version Current of Genesys Predictive Engagement.

To use Genesys Predictive Engagement, Genesys Cloud customers complete these initial tasks.

Related use cases:

Get started with Predictive Engagement and web messaging

Feature coming soon: Web messaging

Important
Predictive Engagement works with web chat; however, we encourage you to use the new web messaging feature to replace web chat.


Complete the following procedures:

  1. Fulfill prerequisites for Genesys Predictive Engagement feature enablement, license, and permissions.
  2. Review the supported web browsers listed in the Genesys Cloud system requirements.
  3. Prepare the required Genesys Cloud domains.
  4. Configure messenger and deploy it to your website.
    Tip
    After you configure the allowed domains, use Live Now to verify that Genesys Predictive Engagement is tracking events.
  5. Configure web tracking.
  6. To use Predictive Engagement commands and events to track website activity, do the following:
    1. Load the Genesys( ) Global function.
    2. Subscribe to the Journey.ready event and then verify in your console log that the Journey plugin is working correctly.
    3. To track page views, use the Journey.pageview command.
    4. To record custom web events, use the Journey.record command.
  7. Create segments.
  8. Create outcomes.
  9. Create action maps.

Get started with Predictive Engagement and web chat

  1. Fulfill prerequisites for Genesys Predictive Engagement feature enablement, license, permissions, and widget configuration and deployment on your website.
  2. Review the supported web browsers listed in the Genesys Cloud system requirements.
  3. Prepare the required Genesys Cloud domains.
  4. Update your web pages with the Predictive Engagement tracking snippet.
  5. Configure web tracking.
    Tip
    Initially, configure only the allowed domains. Then use Live Now to verify that Genesys Predictive Engagement is tracking events. After basic tracking works, configure the rest of the web tracking settings.
  6. Create segments.
  7. Create outcomes.
  8. Create actions.
  9. Create content offers
  10. Create action maps.

For more information

Retrieved from "https://all.docs.genesys.com/ATC/Current/AdminGuide/Get_Started_GenesysCloud (2025-06-19 06:27:17)"
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