Difference between revisions of "ATC/Current/AdminGuide/About segments"

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|description={{BarbFeatureTemp|Feature=Customer segments}}Create and maintain session and customer segments. Determine when segments are available for use in action maps and reports, and when agents can see them in the Journey gadget.
 
|description={{BarbFeatureTemp|Feature=Customer segments}}Create and maintain session and customer segments. Determine when segments are available for use in action maps and reports, and when agents can see them in the Journey gadget.
 
|relatedarticles=*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Segments#ViewSegments|display text=Search for and view your segments}}
 
|relatedarticles=*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Segments#ViewSegments|display text=Search for and view your segments}}
*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Segments#CreateSegment|display text=Create a segment}}
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*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Manage_segments}}
 
*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Segments#DuplicateSegment|display text=Duplicate a segment}}
 
*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Segments#DuplicateSegment|display text=Duplicate a segment}}
*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Segments#EditSegment|display text=Edit a segment}}
 
*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Segments#DisplayAgents|display text=Display a segment to an agent}}
 
*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Segments#ActivateSegment|display text=Activate or deactivate a segment}}
 
 
*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Segments#DeleteSegment|display text=Delete a segment}}
 
*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Segments#DeleteSegment|display text=Delete a segment}}
 
}}{{TSSection
 
}}{{TSSection

Revision as of 14:43, November 20, 2020

Learn how to identify (segment) visitors based on their shared characteristics. Later, you design action maps to engage specific segments of visitors and then filter by segments to evaluate how well you are engaging them.


Best practices and examples

Segments

Feature coming soon: Customer segments

Create and maintain session and customer segments. Determine when segments are available for use in action maps and reports, and when agents can see them in the Journey gadget.

Attributes and operators

Conditions are the criteria by which Genesys Predictive Engagement assigns visitors to segments. Every condition must have an operator.

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