Difference between revisions of "ATC/Current/AdminGuide/Use the Architect flow with an action map"
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Revision as of 10:28, October 26, 2021
This topic is part of the manual Genesys Predictive Engagement Administrator's Guide for version Current of Genesys Predictive Engagement.
Contents
Configure an action map to use an Architect flow action.
Prerequisites
- Configure the following permissions in Genesys Cloud:
- Architect > Flow > Search (to select an Architect flow action for an action map)
- Journey > Event Type > View (to configure an action map with an event trigger)
- Journey > Action Map > Add, Delete, Edit, and View
Configure an action map to use an Architect flow
After you prepare an Architect flow, create an action map to use the Architect flow.
Important
Action maps configured to trigger an Architect flow on visitor activity alone trigger as many times per session as the visitor activity occurs. For all other trigger conditions, the Architect flow only triggers once per session when the conditions are first satisfied.Select the Architect flow action
Select an Architect Flow
Select the Architect flow to use with this action map. For more information about creating flows, see Prepare Architect components.
Override default variables
Each data action that the Architect flow calls contains variables that are not set by default. These variables are placeholders that you can populate with visitor-specific data. For more information, see, Overrides for Salesforce Lead Creation and Campaign Attribution integration.
Configure the activation time and duration
Specify when to activate the Architect flow action and the time period during which to use it.
- Activation time
- Immediately: Activate the Architect flow action as soon as a visitor arrives on your website.
- On return to site: Activate the Architect flow action when a visitor returns to your website.
- Time range: Time period to use the Architect flow action. To use the Architect flow action indefinitely, don't specify an end date.
Go-live checklist
When you are ready to go live with your integration, verify the following items:
- In Genesys Predictive Engagement, is the action map that uses the Architect flow action active?
- In Genesys Cloud:
- Is the Genesys Cloud integration assigned to the Architect flow action active?
- Are the Genesys Cloud data actions published?
- In Architect, is the workflow saved and published?
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