Difference between revisions of "ATC/Current/AdminGuide/About content offers"

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{{TaskSummary
 
{{TaskSummary
 
|DisplayName=About content offers
 
|DisplayName=About content offers
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|TocName=About content offers
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|TocName=Content offers
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|Platform=PureEngage, PureConnect, PureCloud
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|Dimension=ContentOffers
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|Platform=PureConnect, GenesysCloud
 
|ComingSoon=No
 
|ComingSoon=No
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|Context=Learn how to create a content offer that engages customers and prompts them to take a pre-defined action.
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|Context=Learn how to create a content offer that engages visitors on your website and encourages them to take a pre-defined action.
 
|TSSection={{TSSection
 
|TSSection={{TSSection
 
|sectionheading=Overview
 
|sectionheading=Overview
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|description=Find out what a content offer is and how it works in {{MINTYDOCSPRODUCT}}.
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|description=Learn what a content offer is and how it works in {{MINTYDOCSPRODUCT}}.
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|relatedarticles=*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Content_offers|anchor=AboutContentOffers|display text=Content offers overview}}
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|relatedarticles=*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=ContentOffersOverview}}
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*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Content_offers|anchor=HowitWorks|display text=How content offers work}}
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*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=ContentOffersOverview|anchor=COHIW|display text=How content offers work}}
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}}{{TSSection
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*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_library}}
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|sectionheading=About actions
 
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|description=A content offer is a type of {{MINTYDOCSPRODUCT}} action. Before you create a content offer, you should familiarize yourself with the basics of {{MINTYDOCSPRODUCT}} actions and action maps.
 
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|relatedarticles=*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_library}}
 
−
**{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_library|anchor=ViewActions|display text=View actions}}
 
−
**{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_library|anchor=ActionAdd|display text=Add an action}}
 
−
**{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_library|anchor=ActionDuplicate|display text=Duplicate an action}}
 
−
**{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_library|anchor=EditAction|display text=Edit an action}}
 
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**{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_library|anchor=Save|display text=Save and publish an action}}
 
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**{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_library|anchor=ActionStatuses|display text=Action statuses}}
 
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**{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_library|anchor=ActionArchive|display text=Archive an action}}
 
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*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_action_maps|display text=Action maps}}
 
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*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_Map_Performance|display text=Action Map Performance report}}
 
 
}}{{TSSection
 
}}{{TSSection
 
|sectionheading=Create and publish a content offer
 
|sectionheading=Create and publish a content offer
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|description=Learn how to create a content offer and then publish it for use with action maps.  
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|description=Learn how to create a content offer and publish it for use with action maps.  
  
 
<br />
 
<br />
 
|relatedarticles=*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Content_offers|anchor=CreateOffer|display text=Video: Create a content offer}}
 
|relatedarticles=*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Content_offers|anchor=CreateOffer|display text=Video: Create a content offer}}
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*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Content_offers|anchor=CreateOffer|display text=Design the verbiage and visual styling}}
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*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Content_offers|anchor=CreateOffer|display text=Create a content offer}}
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*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_library|anchor=Save|display text=Publish a content offer}}
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*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Content_offers|anchor=ContentOptions|display text=Content options}}
 +
*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Content_offers|anchor=StyleOptions|display text=Style options}}
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*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Content_offers|anchor=PublishOffer|display text=Publish a content offer}}
 +
}}{{TSSection
 +
|sectionheading=Configure an action map to use a content offer
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|description=Learn how to configure an action map to use a content offer.
 +
|relatedarticles=*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Configure_content_offer_action_map|display text=Configure an action map to use a content offer}}
 
}}{{TSSection
 
}}{{TSSection
−
|sectionheading=Use the content offer with an action map
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|sectionheading=Monitor a content offer
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|description=Learn how to use a content offer with an action map.
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|description=Learn about the tools you can use to see who is viewing your content offer and how effective it is.
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|relatedarticles=*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Content_offers|anchor=LinkOffer|display text=Use a content offer with an action map}}
+
|relatedarticles=*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=MonitorContentOffers|display text=Monitor content offers}}
 +
*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=MonitorContentOffers|anchor=COOffered|display text=View the number of times offered}}
 +
*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=MonitorContentOffers|anchor=COClickThrough|display text=View the click through rate}}
 +
*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=MonitorContentOffers|anchor=COPerfReport|display text=Metrics in the Action Map Performance Report}}
 +
*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Content_offer_lifecycle}}
 
}}{{TSSection
 
}}{{TSSection
 
|sectionheading=Manage a content offer
 
|sectionheading=Manage a content offer
−
|description=Once you've created a content offer, you can manage it in a number of ways.
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|description=Learn how to manage content offers in the Action Library.
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|relatedarticles=*[[Draft:ATC/Current/AdminGuide/Action library#EditAction|Edit]]
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|relatedarticles=*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_library|anchor=EditOffer|display text=Edit}}
−
*[[Draft:ATC/Current/AdminGuide/Action library#ActionArchive|Archive]]
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*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_library|anchor=DuplicateOffer|display text=Duplicate}}
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*[[Draft:ATC/Current/AdminGuide/Action library#ActionDuplicate|Duplicate]]
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*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_library|anchor=RevertAction|display text=Revert to draft mode}}
−
*[[Draft:ATC/Current/AdminGuide/Action library#ChangeStatus|Change its status]]
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*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_library|anchor=ArchiveOffer|display text=Archive}}
  
 
<br />
 
<br />
 
}}
 
}}
 
}}
 
}}

Latest revision as of 07:32, September 27, 2021

This topic is part of the manual Genesys Predictive Engagement Administrator's Guide for version Current of Genesys Predictive Engagement.

Learn how to create a content offer that engages visitors on your website and encourages them to take a pre-defined action.


Overview

Learn what a content offer is and how it works in Genesys Predictive Engagement.

Create and publish a content offer

Learn how to create a content offer and publish it for use with action maps.


Configure an action map to use a content offer

Learn how to configure an action map to use a content offer.

Monitor a content offer

Learn about the tools you can use to see who is viewing your content offer and how effective it is.

Manage a content offer

Learn how to manage content offers in the Action Library.


Retrieved from "https://all.docs.genesys.com/ATC/Current/AdminGuide/About_content_offers (2025-06-19 18:45:28)"
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