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None (15) · No (316)

Administrator (60) · Administrator, Agent (2) · Administrator, Agent, Supervisor (4) · Administrator, Developer (4) · Administrator, Supervisor (17) · Agent (60) · Developer (2) · Supervisor (182)

Performance (4) · What-If Window (4) · Configuration (4) · Roles (4) · Performance Monitor View (4) · Performance Intra-Day View (4) · Performance Alerts View (4) · DNs (3) · Voicemail management (3)

Other values: ; About the Genesys Info Mart historical database Access Groups Acrolinx test Activities Add Calendar Items Wizard Add Overhead Wizard Adding Breaks and Meals to Shifts Adding exceptions to your schedule Adherence Adherence Views Agent Contracts and Rotating Patterns Agent Logins Agents Agents reports Agents Time Off Associating Agents with Rotating Patterns Availability Patterns Bidding Bidding on overtime Billing Data reports Building staffing for multiple activities Business Units Calendar Call Browser report filters Callback reports Campaign Callbacks Summary Report Chat reports Colors Configuring Bidding Periods Contract Constraints Contract Shifts, Agents, and Profiles Contracts Contracts Site Settings Create a Standard Response Create and Insert Field Codes Create and test screening rules Creating Activity Sets and Groups Creating and managing DID Groups Creating trade proposals Customize reports Dashboard report filters Day Off and Weekend Rules Default forecasting objectives DN Groups Enterprise IVR Exception Types Field Code Examples Field Code Variables Field Codes Filtering Agents and Teams Filtering, Options, and Preference Statuses Find Events Forecast Scenario Overheads View Forecast Scenarios Forecast Scenarios View Forecast Templates Forecasts Generate historical reports Get started Get started with Genesys Multicloud CX Graph View Options GVP PaaS Historical Data How autogranting works How bidding works How Chat works How IVR works How to write a good FAQ How Voice works Import IVR Administration Manage DID Groups with IVR Administration Managing and working with objects Managing multi-site trade proposals Managing single-site trade proposals Managing your preferences Managing your schedule bid assignments Managing your time-off requests Marked Time Master Forecast Master Forecast Cleanup and Graph Options Meetings Multi-Site Activities Multi-site trading New Forecast Wizard NFW: General Parameters NFW: Select Activity Notifications Operational report filters Organization Overlays Performance Options Dialog Box Plan and build a Category Tree Platform administration Policies Preferences Provision IVR Profiles yourself Provisioning IVR profiles yourself Publishing and Extracting Forecasts Report Descriptions Required Staffing Wizard Review Requests and Messages Dialogs Role Privileges Rotating Patterns Rotating Patterns Properties Scenario Graphs View Scenario Staffing View Scenario Volumes View Schedule State Groups Schedules Screening Rule reference Screening rules Scripts Shared Transport Shift synchronization Shifts Sites Staffing Budgeting Information Staffing Build Wizard Staffing Build Wizard for Multiple Activities Staffing Split Wizard Standard Responses Statistics Swap Agent Schedules Wizard Task and Shift Sequences Time off Time Zones Time-Off Bidding Time-Off Limits Time-Off Rules Time-Off Types Trading Users Using availability patterns Using common settings and controls Using Formulas in Field Codes Using shared transport VAR report filters Viewing exception totals Viewing other schedules Viewing preference details Viewing proposal and trade details Viewing proposals and my trades Viewing schedules in scenarios Viewing time-off bidding periods Viewing your schedule details Viewing your time-off balances Virtual Queues Voicemail Management within Agent Setup Volumes Build Wizard Volumes Split Wizard Work with projects Work with reports Workforce Management API Reference

None (4) · Configuration (4) · What-If Window (4) · Performance Monitor View (4) · Performance Intra-Day View (4) · Performance Alerts View (4) · Performance (4) · Roles (4) · Voicemail management (3) · DNs (3)

Other values: ; About the Genesys Info Mart historical database Access Groups Activities Add Calendar Items Wizard Add Overhead Wizard Adding Breaks and Meals to Shifts Adding exceptions to your schedule Adherence Adherence Views Agent Contracts and Rotating Patterns Agent Logins Agents Agents reports Agents Time Off API Reference Associating Agents with Rotating Patterns Availability Patterns Bidding Bidding on overtime Billing Data reports Building staffing for multiple activities Business Units Calendar Call Browser report filters Callback reports Campaign Callbacks Summary Report Chat reports Colors Configuring Bidding Periods Contract Constraints Contract Shifts, Agents, and Profiles Contracts Contracts Site Settings Create a Standard Response Create and Insert Field Codes Create and test screening rules Creating Activity Sets and Groups Creating and managing DID Groups Creating trade proposals Customize reports Dashboard report filters Day Off and Weekend Rules Default forecasting objectives DN Groups Enterprise IVR Exception Types Field Code Examples Field Code Variables Field Codes Filtering Agents and Teams Filtering, Options, and Preference Statuses Find Events Forecast Scenario Overheads View Forecast Scenarios Forecast Scenarios View Forecast Templates Forecasts GCXI project Generate historical reports Get started with Genesys Multicloud CX Graph View Options GVP PaaS Historical Data How autogranting works How bidding works How Chat works How IVR works How voice works Import IVR Administration Manage DID Groups with IVR Administration Managing and working with objects Managing multi-site trade proposals Managing single-site trades proposals Managing your preferences Managing your schedule bid assignments Managing your time-off requests Marked Time Master Forecast Master Forecast Cleanup and Graph Options Meetings Multi-Site Activities Multi-site trading New Forecast Wizard NFW: General Parameters NFW: Select Activity Notifications Operational report filters Organization Overlays Overlays overlays Performance Options Dialog Box Plan and build a Category Tree Platform administration Policies Preferences Provision IVR Profiles yourself Provisioning IVR profiles yourself Publish/Extract Forecasts Report Descriptions Required Staffing Wizard Review Requests and Messages Dialogs Role Privileges Rotating Patterns Rotating Patterns Properties Scenario Graphs View Scenario Staffing View Scenario Volumes View Schedule Schedule State Groups Screening Rule reference Screening rules Scripts Shared Transport Shift synchronization Shifts Sites Staffing Budgeting Information Staffing Build Wizard Staffing Build Wizard (Multiple Activities) Staffing Split Wizard Standard Responses setup summary Statistics Swap Agent Schedules Wizard Task and Shift Sequences Time off Time Zones Time-Off Bidding Time-Off Limits Time-Off Rules Time-Off Types Trading Users Using availability patterns Using common settings and controls Using Formulas in Field Codes Using shared transport VAR report filters Viewing exception totals Viewing other schedules Viewing preference details Viewing proposal and trade details Viewing proposals and my trades Viewing schedules in scenarios Viewing time-off bidding periods Viewing your schedule details Viewing your time-off balances Virtual Queues Voicemail Management within Agent Setup Volumes Build Wizard Volumes Split Wizard Work with reports

None (331)

None (2) · Administrator (2) · Agent (2) · Agent Setup (12) · Chat (2) · eServices Manager (24) · Internal Content Administration (1) · IVR Administration (16) · Platform Administration (6) · QnA Service (2) · Reporting (29) · Voice (2) · Workforce Management (231)

None (8) · Admin (2) · Administrator (44) · Agent (58) · Developers (2) · GVP (8) · ManageCC (12) · RPRT (21) · Supervisor (160) · SupervisorHelp (13) · Test (1) · User (2)

None · Designer · Workforce Management · Reporting, Reporting GCXI · Recording · Agent Setup · CX Contact · Pulse Reporting · Platform Administration · Workforce Administration · Callback · IVR Administration · Reporting GCXI · Agent Workspace, Agent Setup · Agent Workspace · Cloud Data Download Service · App Studio · Agent Desktop · Agent Setup, Designer, Platform Administration · Pulse Reporting, Reporting GCXI

Other values: ; Agent Setup, Agent Workspace Agent Setup, Agent Workspace, Digital Channels Agent Setup, Cloud Data Download Service Agent Setup, Platform Administration Agent Workspace, Agent Setup, Callback, Designer, Pulse Reporting, Recording, Reporting GCXI Agent Workspace, Agent Setup, Designer Agent Workspace, Agent Setup, Designer, Outbound Agent Workspace, Agent Setup, Digital Channels Agent Workspace, Agent Setup, Intelligent Workload Distribution Agent Workspace, Agent Setup, Pulse Reporting, Reporting GCXI, Workforce Management Agent Workspace, Designer, Pulse Reporting, Reporting GCXI Agent Workspace, Platform Administration Agent Workspace, Workforce Management Callback, Designer, Platform Administration, Pulse Reporting, Reporting GCXI Designer, Platform Administration GPR Core Platform Genesys Portal Outbound,Outbound Administration Platform Administration, Agent Setup, Designer Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI Reporting Administration GCXI Reporting Administration GCXI, Reporting GCXI WEM Workforce Administration, Workforce Management intelligent Workload Distribution

None (325) · CE01 (2) · CE01, CE02, CE03 (2) · CE09,CE10 (2)

None (331)