Base unit of content for Agent Desktop - 9.0.000.81

From Genesys Documentation
Jump to: navigation, search

Component RN Definition[edit source]

Component Agent Desktop
Deployment Type hosted AWS, hosted Azure
Release Number 9.0.000.81 (Change release number)
Release Type General
Highlight Agents can now dial both their personal and group voice mailboxes.
Release Date 2021-04-22
Private Edition Release Date
Mixed Mode Release ReleaseDate
Private Edition Containers List
JQL labels = wwe-April-2021
Links Links to customer-facing pages in use:
Test Links Links to test pages (for RN Admins only)

Issue Issue Category Description SupportingDocumentation
Issue Issue Category Description SupportingDocumentation
GAPI-23678 New Agent Desktop sessions using WebRTC with Genesys Softphone 9.0.014.13 now transparently renew their ...
GAPI-24542 New Genesys Interaction Recording Screen Recording is now supported with a custom IP address when agents...
GAPI-25565 New Agents can now dial both their personal and group voice mailboxes whether they have a message waitin... Voicemail
GAPI-25640 New Citrix Virtual Apps support. Workspace Agent Desktop now runs in Citrix Virtual Apps & Desktop (C-VA...
GAPI-22125 New UPDATE: Agent Desktop now shows the display name (alias) of Interaction Queue objects instead ... Interaction Queue name versus alias
GAPI-25903 Resolved Issue Agents can now send an empty email reply. Previously, when an agent replied to an inbound email, del...
GAPI-27319 Resolved Issue The keypad now works correctly when Agent Desktop is configured to play dialing tones when an agent ...
GAPI-26379 Resolved Issue The Chat transcript now scrolls automatically when the slider is at the bottom of the scrollbar. Pre...
GAPI-27413 Resolved Issue Screen recording now works in environments that use free seating.
GAPI-27038 Resolved Issue Agent Desktop now correctly displays the list of agent groups in the My Agents view. Previousl...
GAPI-26423 Resolved Issue Agent Desktop now takes into account Smart Fail Over setup in Contact Center Settings in the event o... Settings and configuration overview
GAPI-26541 Resolved Issue Agents can now Mark Done a Direct Push Preview Outbound record interaction. Previously, in som...
GAPI-25172 Resolved Issue Workspace Agent Desktop can now complete transfers of secondary consultation calls (a consultation c...
GAPI-26719 Resolved Issue The Shortcut column is no longer displayed in the Standard Responses view if the Standar...
GAPI-24625 Resolved Issue For Chrome and Firefox users that implement the Background Tabs Throttling feature, Agent Desk...
GAPI-26466 Resolved Issue Agents can now search for interactions in the Contact History, My History, and Intera...
GAPI-27534 Resolved Issue Agent Desktop no longer automatically answers a call twice. Previously, for Firefox users, Agent Des...
GAPI-25925 Resolved Issue Hyperlinks in Case Data that already have an encoded URL are no longer double-encoded by Agent Deskt...
GAPI-26025 Resolved Issue The display of the Interaction Search view has been improved to avoid display issues that were...
GAPI-25526 Resolved Issue Workspace Agent Desktop has been improved for the screen recording for particular situations on logi...
GAPI-26253 Resolved Issue Workspace Agent Desktop now loads more efficiently over slow networks.
GAPI-24931 Resolved Issue Agents can now complete Chat interactions that would previously become stuck following a system disc...
Retrieved from "https://all.docs.genesys.com/RN/AgentDesktop/9.0.000.81 (2022-01-29 13:27:16)"