Base unit of content for Agent Workspace - 9.0.000.81
From Genesys Documentation
Component RN Definition[edit source]
| Component | Agent Workspace |
|---|---|
| Deployment Type | Genesys CX on AWS, Genesys CX on Azure |
| Release Number | 9.0.000.81 (Change release number) |
| Release Type | General |
| Highlight | Agents can now dial both their personal and group voice mailboxes. |
| Boilerplate(s) Used | |
| Release Date | 2021-04-22 |
| Private Edition Release Date | |
| Mixed Mode Release ReleaseDate | |
| Private Edition Containers List | |
| JQL | labels = wwe-April-2021 |
| Links | Links to customer-facing pages in use: |
| Test Links | Links to test pages (for RN Admins only) |
| Issue | Issue Category | Description | SupportingDocumentation |
|---|---|---|---|
| Issue | Issue Category | Description | SupportingDocumentation |
| GAPI-23678 | New | Agent Workspace sessions using WebRTC with Genesys Softphone 9.0.014.13 now transparently renew thei... | |
| GAPI-24542 | New | Genesys Interaction Recording Screen Recording is now supported with a custom IP address when agents... | |
| GAPI-25565 | New | Agents can now dial both their personal and group voice mailboxes whether they have a message waitin... | Voicemail |
| GAPI-25640 | New | Citrix Virtual Apps support. Agent Workspace now runs in Citrix Virtual Apps & Desktop (C-VAD 7 1912... | |
| GAPI-22125 | New | UPDATE: Agent Workspace now shows the display name (alias) of Interaction Queue objects instea... | Interaction Queue name versus alias |
| GAPI-25903 | Resolved Issue | Agents can now send an empty email reply. Previously, when an agent replied to an inbound email, del... | |
| GAPI-27319 | Resolved Issue | The keypad now works correctly when Agent Workspace is configured to play dialing tones when an agen... | |
| GAPI-26379 | Resolved Issue | The Chat transcript now scrolls automatically when the slider is at the bottom of the scrollbar. Pre... | |
| GAPI-27413 | Resolved Issue | Screen recording now works in environments that use free seating. | |
| GAPI-27038 | Resolved Issue | Agent Workspace now correctly displays the list of agent groups in the My Agents view. Previou... | |
| GAPI-26423 | Resolved Issue | Agent Workspace now takes into account Smart Fail Over setup in Contact Center Settings in the event... | Settings and configuration overview |
| GAPI-26541 | Resolved Issue | Agents can now Mark Done a Direct Push Preview Outbound record interaction. Previously, in som... | |
| GAPI-25172 | Resolved Issue | Agent Workspace can now complete transfers of secondary consultation calls (a consultation call on a... | |
| GAPI-26719 | Resolved Issue | The Shortcut column is no longer displayed in the Standard Responses view if the Standar... | |
| GAPI-24625 | Resolved Issue | For Chrome and Firefox users that implement the Background Tabs Throttling feature, Agent Work... | |
| GAPI-26466 | Resolved Issue | Agents can now search for interactions in the Contact History, My History, and Intera... | |
| GAPI-27534 | Resolved Issue | Agent Workspace no longer automatically answers a call twice. Previously, for Firefox users, Agent W... | |
| GAPI-25925 | Resolved Issue | Hyperlinks in Case Data that already have an encoded URL are no longer double-encoded by Agent Works... | |
| GAPI-26025 | Resolved Issue | The display of the Interaction Search view has been improved to avoid display issues that were... | |
| GAPI-25526 | Resolved Issue | Agent Workspace has been improved for the screen recording for particular situations on login or ref... | |
| GAPI-26253 | Resolved Issue | Agent Workspace now loads more efficiently over slow networks. | |
| GAPI-24931 | Resolved Issue | Agents can now complete Chat interactions that would previously become stuck following a system disc... |
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