Base unit of content for Agent Workspace - 9.0.000.81

From Genesys Documentation
Jump to: navigation, search

Component RN Definition[edit source]

Component Agent Workspace
Deployment Type Genesys CX on AWS, Genesys CX on Azure
Release Number 9.0.000.81 (Change release number)
Release Type General
Highlight Agents can now dial both their personal and group voice mailboxes.
Boilerplate(s) Used
Release Date 2021-04-22
Private Edition Release Date
Mixed Mode Release ReleaseDate
Private Edition Containers List
JQL labels = wwe-April-2021
Links Links to customer-facing pages in use:
Test Links Links to test pages (for RN Admins only)

Issue Issue Category Description SupportingDocumentation
Issue Issue Category Description SupportingDocumentation
GAPI-23678 New Agent Workspace sessions using WebRTC with Genesys Softphone 9.0.014.13 now transparently renew thei...
GAPI-24542 New Genesys Interaction Recording Screen Recording is now supported with a custom IP address when agents...
GAPI-25565 New Agents can now dial both their personal and group voice mailboxes whether they have a message waitin... Voicemail
GAPI-25640 New Citrix Virtual Apps support. Agent Workspace now runs in Citrix Virtual Apps & Desktop (C-VAD 7 1912...
GAPI-22125 New UPDATE: Agent Workspace now shows the display name (alias) of Interaction Queue objects instea... Interaction Queue name versus alias
GAPI-25903 Resolved Issue Agents can now send an empty email reply. Previously, when an agent replied to an inbound email, del...
GAPI-27319 Resolved Issue The keypad now works correctly when Agent Workspace is configured to play dialing tones when an agen...
GAPI-26379 Resolved Issue The Chat transcript now scrolls automatically when the slider is at the bottom of the scrollbar. Pre...
GAPI-27413 Resolved Issue Screen recording now works in environments that use free seating.
GAPI-27038 Resolved Issue Agent Workspace now correctly displays the list of agent groups in the My Agents view. Previou...
GAPI-26423 Resolved Issue Agent Workspace now takes into account Smart Fail Over setup in Contact Center Settings in the event... Settings and configuration overview
GAPI-26541 Resolved Issue Agents can now Mark Done a Direct Push Preview Outbound record interaction. Previously, in som...
GAPI-25172 Resolved Issue Agent Workspace can now complete transfers of secondary consultation calls (a consultation call on a...
GAPI-26719 Resolved Issue The Shortcut column is no longer displayed in the Standard Responses view if the Standar...
GAPI-24625 Resolved Issue For Chrome and Firefox users that implement the Background Tabs Throttling feature, Agent Work...
GAPI-26466 Resolved Issue Agents can now search for interactions in the Contact History, My History, and Intera...
GAPI-27534 Resolved Issue Agent Workspace no longer automatically answers a call twice. Previously, for Firefox users, Agent W...
GAPI-25925 Resolved Issue Hyperlinks in Case Data that already have an encoded URL are no longer double-encoded by Agent Works...
GAPI-26025 Resolved Issue The display of the Interaction Search view has been improved to avoid display issues that were...
GAPI-25526 Resolved Issue Agent Workspace has been improved for the screen recording for particular situations on login or ref...
GAPI-26253 Resolved Issue Agent Workspace now loads more efficiently over slow networks.
GAPI-24931 Resolved Issue Agents can now complete Chat interactions that would previously become stuck following a system disc...
Retrieved from "https://all.docs.genesys.com/RN/AgentDesktop/9.0.000.81 (2024-05-26 12:13:22)"
Comments or questions about this documentation? Contact us for support!