Review Batch Requests Dialog
This topic describes how to view the Review Batch Requests Dialog.
The Review Batch Requests dialog opens when a supervisor edits (prefers, grants, declines, deletes, or publishes) time-off requests that fall within a bidding period. WFM batches all agent time-off requests within that period and marks them as one request. If a supervisor selects only one or two items in the batch, the dialog opens with a message, such as, You are about to Grant selected items that are part of a batch request(s), including Time Offs below. Selected action can be applied only to all listed items at once. Do you want to proceed?
The dialog lists all of the selected time-off items, including the dates, the name of the agent (who is requesting the time off), the start/end times, and the name of the time-off item. The supervisor can select Proceed or Cancel.