Difference between revisions of "PEC-WFM/Current/Supervisor/AgtTmOffs"
m (Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2") |
m (Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2") |
||
Line 5: | Line 5: | ||
|Context=Manage time-off rules and time-off types for an agent. | |Context=Manage time-off rules and time-off types for an agent. | ||
|ComingSoon=No | |ComingSoon=No | ||
− | |Platform=GenesysEngage- | + | |Platform=GenesysEngage-cloud |
|Role=Supervisor | |Role=Supervisor | ||
|Application=Workforce Management | |Application=Workforce Management |
Revision as of 02:36, July 25, 2020
Manage time-off rules and time-off types for an agent.
In the Time Off pane, you can add, edit, and delete Time-Off Rules and Time-Off types that are associated with selected agents. Use the controls in the top-right corner of the following panes to complete the described tasks:
Time off pane controls
Show Historical check box | Enter a check mark to display time-off rules that contain historical data (the selected agent's time-off balance). |
Associate Time-Off Rule and Time-Off Type with Agent | Click to associate the selected agent with time-off rules and time-off types. |
Remove Time-Off Rule and Time-Off Type association from Agent | Click to disassociate the selected agent from time-off rules and time-off types. |
Save Now | Click to save any changes. |
Help | Click to view a Help topic about the Time Off pane. |
Time off historical data
Historical data refers to the calculated balance in time-off rules. When the Show Historical check box is checked or enabled, the list of time-off rules (available for selection) will include rules that have calculated balances. If you select a rule, the Time-Off Rule Assignment Properties pane opens, displaying the details of the rule's assignment, calculated carry-over balances, and time-off types. The Show Historical check box is cleared by default.
Time-off rules that contain historical data can be deleted, but it is not recommended, because it can affect the agent’s time-off balance.