Add/Remove Scenario Elements Wizard

Find out how to use this wizard modify the data in scenarios.

Related documentation:

• How Workforce Management works

Use the Add/Remove Scenario Elements Wizard to modify the selected scenario by adding activities or agents to it, or by removing agents. The wizard has the following screens:

• Select Actions
• Select Activities
• Filter by Contracts
• Add Agents
• Add Profile Agents based on Real Agents
• Add Profiles
• Remove Agents.

To use this wizard:

1. Click Add/Remove Scenario Elements on a schedule scenario view's Actions toolbar or select it from the Actions menu.

   The wizard starts and opens the Select Action screen.

The Add/Remove Scenario Elements Wizard has seven screens (listed above), but depending on your choices, you might see fewer screens.

• Click Help on any screen opens a Help page that explains that screen's options.
• Click Back returns you to the previous screen, if you need to revise your entries there.