Searches performed for admins

• Genesys Predictive Engagement

Searches performed for admins

In Live Now, learn how to see what a customer has searched for on your website. This gives you insight into their specific questions and prepares you to better answer them.

Prerequisites

• Configure the following permissions in PureCloud:
  • Journey > Customer > View permission (to see information about existing customers)
  • Journey > Event > View permission (to see events on the customer journey map)
  • Journey > Visit > View permission (to see live tracking information about visitors who are currently on your website)

View searches performed

Each search string appears below the visit journey map.

View search details in the visit journey map

In the visit journey map, hover over a search icon to see what the customer searched for.