Difference between revisions of "ATC/Current/AdminGuide/Get Started GenesysEngage-cloud"

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|structuredtext=#{{Link-Standalone|topic=Solution/PredictiveEngagementEngagecloud|anchor=GetStarted|display text=Work with your Genesys Support team to complete the initial integration with Genesys Engage cloud}}.
 
#{{Link-Standalone|topic=ATC/GenesysEngage-cloudPrereqs|display text=Fulfill prerequisites for Genesys Engage Cloud Deployments}}.
 
#{{Link-Standalone|topic=ATC/GenesysEngage-cloudPrereqs|display text=Fulfill prerequisites for Genesys Engage Cloud Deployments}}.
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#[https://docs.genesys.com/Documentation/PSAAS/latest/Administrator/Altocloud#ACconfigure Configure permissions and routing logic.]
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#[https://docs.genesys.com/Documentation/PSAAS/latest/Administrator/Altocloud#AClogin Log in to Predictive Engagement.]
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#{{Link-Standalone|topic=Solution/PredictiveEngagementEngagecloud|anchor=LogIntoGPEUI|display text=Log in to Predictive Engagement}}.
 
#{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_segments|display text=Create segments}}
 
#{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_segments|display text=Create segments}}
 
#{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_outcomes|display text=Create outcomes.}}
 
#{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_outcomes|display text=Create outcomes.}}
 
#{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Live_Now|display text=Monitor web activity with LiveNow.}}
 
#{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Live_Now|display text=Monitor web activity with LiveNow.}}
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#[https://docs.genesys.com/Documentation/PSAAS/latest/Administrator/Altocloud#ACweb Configure your web pages.]
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#{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_actions|display text=Create actions.}}
 
#{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_actions|display text=Create actions.}}
 
#{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_action_maps|display text=Create action maps.}}
 
#{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_action_maps|display text=Create action maps.}}
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#[https://docs.genesys.com/Documentation/PSAAS/latest/Administrator/Altocloud#ACchat Receive chats in Agent Desktop.]
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#{{Link-Standalone|topic=Solution/PredictiveEngagementEngagecloud|anchor=PredictiveEngagementInAgentDesktop|display text=Receive chats in Agent Desktop}}.
 
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Revision as of 14:21, March 24, 2021

This topic is part of the manual Genesys Predictive Engagement Administrator's Guide for version Current of Genesys Predictive Engagement.

To use Genesys Predictive Engagement, Genesys Engage cloud-based customers complete these initial tasks.

Overview

  1. Work with your Genesys Support team to complete the initial integration with Genesys Engage cloud.
  2. Fulfill prerequisites for Genesys Engage Cloud Deployments.
  3. Configure permissions and routing logic.
  4. Log in to Predictive Engagement.
  5. Create segments
  6. Create outcomes.
  7. Monitor web activity with LiveNow.
  8. Configure your web pages.
  9. Create actions.
  10. Create action maps.
  11. Receive chats in Agent Desktop.

For more information

Retrieved from "https://all.docs.genesys.com/ATC/Current/AdminGuide/Get_Started_GenesysEngage-cloud (2025-06-20 03:06:47)"
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