Difference between revisions of "ATC/Current/AdminGuide/Get Started GenesysEngage-cloud"
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Revision as of 16:10, February 19, 2021
This topic is part of the manual Genesys Predictive Engagement Administrator's Guide for version Current of Genesys Predictive Engagement.
Contents
To use Genesys Predictive Engagement, Genesys Engage cloud-based customers complete these initial tasks.
Overview
- Prepare your tenant.
- Fulfill prerequisites for Genesys Engage Cloud Deployments.
- Configure permissions and routing logic.
- Log in to Predictive Engagement.
- Create segments
- Create outcomes.
- Monitor web activity with LiveNow.
- Configure your web pages.
- Create actions.
- Create action maps.
- Receive chats in Agent Desktop.
For more information
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