ATC/Current/AdminGuide/Outcomes

Define business goals that you want to track and predict.

Prerequisites

• Configure the following permissions in Genesys Cloud:
  • Journey > Outcome >Add , Delete, Edit, View

Search for outcomes

Type one or more characters (not case-sensitive) for which to search. As you type, only the outcomes that match your criteria appear in the list.

A column heading with an arrow indicates that you can click the arrow to sort the list by that entity. An upward-pointing arrow indicates that the list is in ascending order and a downward-pointing arrow indicates that the list is in descending order.

Create an outcome

Tip

To simplify the process of creating an outcome, duplicate an existing outcome.

When creating an outcome:

• Provide a descriptive name
• Define conditions for at least one of the following attributes:

• • Visitor attribute
  • Web event
  • Conversation event
  • Custom event

Important

You must specify as least one condition.

LIMITS

Add this to the bottom of the note in Create section when LIMITS go live:

• For more information about the number of outcomes that you can create for your organization, see [[ATC/Limits|]].

Duplicate an outcome

To simplify the process of creating an outcome, you can duplicate an existing outcome. Search for the outcome to duplicate and then click the Duplicate menu option. The duplicate outcome displays in edit mode. Specify a new name for the duplicate outcome and then modify the remaining information as appropriate.

Important

Genesys Predictive Engagement scores the new outcome independently from the original outcome based on visit data gathered after you save and activate the new outcome. If you edit any of the conditions for the outcome, click the checkmark for each changed condition before you save the outcome.

Edit an outcome

To modify an outcome, search for it and then click the Edit menu option. The outcome displays in edit mode. Modify the information as appropriate.

Activate or deactivate an outcome

Outcomes are active by default.  When an outcome is active, it is ready to use on your web site. To deactivate an outcome temporarily, slide the toggle to No.

Tip

To remove a segment permanently, delete it instead.

Delete an outcome

To delete an outcome permanently, search for the outcome, click the Delete menu option, and then confirm.

Tip

To suspend the outcome from use temporarily, deactivate it instead.