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|DisplayName=Third-party integrations overview | |DisplayName=Third-party integrations overview | ||
|TocName=Third-party integrations overview | |TocName=Third-party integrations overview | ||
− | |Context=Learn how to integrate {{MINTYDOCSPRODUCT}} with an external system | + | |Context=Learn how to integrate {{MINTYDOCSPRODUCT}} with an external system using an Architect workflow, which is a webhook that provides real-time feeds. |
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|Platform=PureConnect, GenesysCloud, GenesysEngage-cloud | |Platform=PureConnect, GenesysCloud, GenesysEngage-cloud | ||
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− | |structuredtext=Use an Architect flow action to send journey context data | + | |structuredtext=Use an Architect flow action to send journey context data to third-party systems using a special type of Architect workflow. For example, you can send information about campaign contacts to Salesforce or another CRM. |
− | For information about using Architect flow actions in a secure and compliant manner, see [https://help.mypurecloud.com/articles/?p=61940 About security and compliance].<br /> | + | For more information about using Architect flow actions in a secure and compliant manner, see [https://help.mypurecloud.com/articles/?p=61940 About security and compliance].<br /> |
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Revision as of 16:24, December 18, 2020
Difference between revisions of "ATC/Current/AdminGuide/OverviewArchFlows"
Learn how to integrate Genesys Predictive Engagement with an external system using an Architect workflow, which is a webhook that provides real-time feeds.
Feature description
Use an Architect flow action to send journey context data to third-party systems using a special type of Architect workflow. For example, you can send information about campaign contacts to Salesforce or another CRM.
For more information about using Architect flow actions in a secure and compliant manner, see About security and compliance.Process overview
- In the Genesys Cloud Admin menu, configure an integration to your CRM and corresponding data actions.
- In Genesys Cloud Architect, configure a workflow.
- In Genesys Predictive Engagement, create an action map that uses an Architect flow action.
- Monitor your Architect flow action with a report.
For specific integrations, see the following:
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