From Genesys Documentation
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|Context=Learn how to integrate {{MINTYDOCSPRODUCT}} with an external system by using an Architect workflow, which is a webhook that provides real-time feeds. | |Context=Learn how to integrate {{MINTYDOCSPRODUCT}} with an external system by using an Architect workflow, which is a webhook that provides real-time feeds. | ||
|ComingSoon=No | |ComingSoon=No | ||
| − | |Platform=GenesysEngage-cloud | + | |Platform=PureConnect, GenesysCloud, GenesysEngage-cloud |
|Section={{Section | |Section={{Section | ||
|sectionHeading=Feature description | |sectionHeading=Feature description | ||
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|structuredtext=#In the Genesys Cloud Admin menu, configure an {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=PreparePCWebhooks|anchor=PCConfigure|display text=integration to your CRM}} and corresponding {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=PreparePCWebhooks|anchor=ConfigurePCDataAction|display text=data actions}}. | |structuredtext=#In the Genesys Cloud Admin menu, configure an {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=PreparePCWebhooks|anchor=PCConfigure|display text=integration to your CRM}} and corresponding {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=PreparePCWebhooks|anchor=ConfigurePCDataAction|display text=data actions}}. | ||
#In Genesys Cloud [https://help.mypurecloud.com/articles/about-architect/ Architect], configure a [https://help.mypurecloud.com/articles/work-with-workflows/ workflow]. | #In Genesys Cloud [https://help.mypurecloud.com/articles/about-architect/ Architect], configure a [https://help.mypurecloud.com/articles/work-with-workflows/ workflow]. | ||
| − | #In {{MINTYDOCSPRODUCT}}, build an {{Link-SomewhereInThisVersion|manual=AdminGuide|topic= | + | #In {{MINTYDOCSPRODUCT}}, build an {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_maps|display text=action map}} that uses an Architect flow action. |
| − | #Monitor your Architect flow action with a {{Link-SomewhereInThisVersion|manual=AdminGuide|topic= | + | #Monitor your Architect flow action with a {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_Map_Performance|display text=report}}. |
For specific integrations, see the following: | For specific integrations, see the following: | ||
Revision as of 16:00, October 12, 2020
Difference between revisions of "ATC/Current/AdminGuide/OverviewArchFlows"
Learn how to integrate Genesys Predictive Engagement with an external system by using an Architect workflow, which is a webhook that provides real-time feeds.
Feature description
Use an Architect flow action to send journey context data information to third-party systems using a special type of Architect workflow. For example, you can send information about campaign contacts to Salesforce or another CRM.
For information about using Architect flow actions in a secure and compliant manner, see About security and compliance.Process overview
- In the Genesys Cloud Admin menu, configure an integration to your CRM and corresponding data actions.
- In Genesys Cloud Architect, configure a workflow.
- In Genesys Predictive Engagement, build an action map that uses an Architect flow action.
- Monitor your Architect flow action with a report.
For specific integrations, see the following:
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