Difference between revisions of "ATC/Current/AdminGuide/Get Started PureConnect"

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|sectionHeading=Complete the following procedures
 
|sectionHeading=Complete the following procedures
 
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|structuredtext=#[[#PrepPlat|Prepare your platform]].
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|structuredtext=#[https://help.genesys.com/cic/mergedProjects/wh_tr/mergedProjects/wh_tr_altocloud_int/desktop/Prerequisites.htm Verify prerequisites for PureConnect.]
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#[https://help.genesys.com/cic/mergedProjects/wh_tr/mergedProjects/wh_tr_altocloud_int/desktop/configuration_overview.htm Configure Altocloud in PureConnect.]
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#Review the {{Link-Standalone|topic=ATC/SupportedBrowsers|display text=supported browsers}}.
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#Prepare the {{Link-Standalone|topic=ATC/RequiredPCDomains|display text=required Genesys Cloud domains}}.
 
#Learn about {{MINTYDOCSPRODUCT}}'s {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_tracking|display text=tracking capabilities}} and how to {{Link-Standalone|topic=ATC/GPEandWidgets|display text=prepare widgets for {{MINTYDOCSPRODUCT}}}}. Then {{#mintydocs_link:topic=Tracking_snippet|link text=update your webpages with the {{MINTYDOCSPRODUCT}} tracking snippet}}.
 
#Learn about {{MINTYDOCSPRODUCT}}'s {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_tracking|display text=tracking capabilities}} and how to {{Link-Standalone|topic=ATC/GPEandWidgets|display text=prepare widgets for {{MINTYDOCSPRODUCT}}}}. Then {{#mintydocs_link:topic=Tracking_snippet|link text=update your webpages with the {{MINTYDOCSPRODUCT}} tracking snippet}}.
 
#{{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=Web_tracking|display text=Configure Web tracking}}.{{NoteFormat|Initially, configure only the {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Web_tracking|anchor=AllowedDomains|display text=allowed domains}}. Then use {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Live_Now}} to verify that {{MINTYDOCSPRODUCT}} is tracking events.  After basic tracking works, configure the rest of the web tracking settings.|2}}
 
#{{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=Web_tracking|display text=Configure Web tracking}}.{{NoteFormat|Initially, configure only the {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Web_tracking|anchor=AllowedDomains|display text=allowed domains}}. Then use {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Live_Now}} to verify that {{MINTYDOCSPRODUCT}} is tracking events.  After basic tracking works, configure the rest of the web tracking settings.|2}}
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|structuredtext=*[https://help.genesys.com/cic/mergedProjects/wh_tr/mergedProjects/wh_tr_altocloud_int/desktop/Prerequisites.htm Verify prerequisites for PureConnect.]
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|structuredtext=*[https://help.mypurecloud.com/articles/about-altocloud/ About Altocloud]
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*[https://help.genesys.com/cic/mergedProjects/wh_tr/mergedProjects/wh_tr_altocloud_int/desktop/configuration_overview.htm Configure Altocloud in PureConnect.]
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*[https://help.genesys.com/cic/desktop/altocloud_integration_landing.htm About Altocloud in PureConnect]
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*[https://help.genesys.com/cic/desktop/altocloud_integration_landing.htm Read about Altocloud in PureConnect.]
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*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=FAQs|display text=FAQs}}
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*{{#mintydocs_link:topic=ATC/AltocloudGlossary|standalone|link text=Glossary}}
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*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_compliance_and_data|display text=Compliance}}
 
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Revision as of 13:19, August 26, 2020

This topic is part of the manual Genesys Predictive Engagement Administrator's Guide for version Current of Genesys Predictive Engagement.

PureConnect customers should complete these initial tasks in order to use Genesys Predictive Engagement.

Complete the following procedures

  1. Verify prerequisites for PureConnect.
  2. Configure Altocloud in PureConnect.
  3. Review the supported browsers.
  4. Prepare the required Genesys Cloud domains.
  5. Learn about Genesys Predictive Engagement's tracking capabilities and how to prepare widgets for Genesys Predictive Engagement. Then update your webpages with the Genesys Predictive Engagement tracking snippet.
  6. Configure Web tracking.
    Tip
    Initially, configure only the allowed domains. Then use Live Now to verify that Genesys Predictive Engagement is tracking events. After basic tracking works, configure the rest of the web tracking settings.
  7. Create segments
  8. Create outcomes.
  9. Build actions.
  10. Build action maps.
  11. Use LiveNow to see customer activity on your website

For more information

Retrieved from "https://all.docs.genesys.com/ATC/Current/AdminGuide/Get_Started_PureConnect (2025-06-19 12:51:01)"
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