Difference between revisions of "ATC/Current/AdminGuide/Get Started PureConnect"
From Genesys Documentation
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{{Article | {{Article | ||
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| − | |DisplayName=Get started with | + | |DisplayName=Get started with Predictive Engagement for PureConnect |
|TocName=PureConnect | |TocName=PureConnect | ||
|Context=To use {{MINTYDOCSPRODUCT}}, PureConnect customers complete these initial tasks. | |Context=To use {{MINTYDOCSPRODUCT}}, PureConnect customers complete these initial tasks. | ||
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|structuredtext=#[https://help.genesys.com/cic/mergedProjects/wh_tr/mergedProjects/wh_tr_altocloud_int/desktop/Prerequisites.htm Verify prerequisites for PureConnect.] | |structuredtext=#[https://help.genesys.com/cic/mergedProjects/wh_tr/mergedProjects/wh_tr_altocloud_int/desktop/Prerequisites.htm Verify prerequisites for PureConnect.] | ||
| − | #[https://help.genesys.com/cic/mergedProjects/wh_tr/mergedProjects/wh_tr_altocloud_int/desktop/configuration_overview.htm Configure | + | #[https://help.genesys.com/cic/mergedProjects/wh_tr/mergedProjects/wh_tr_altocloud_int/desktop/configuration_overview.htm Configure Predictive Engagement in PureConnect.] |
#Review the {{Link-Standalone|topic=ATC/SupportedBrowsers|display text=supported browsers}}. | #Review the {{Link-Standalone|topic=ATC/SupportedBrowsers|display text=supported browsers}}. | ||
#Prepare the {{Link-Standalone|topic=ATC/RequiredPCDomains|display text=required Genesys Cloud domains}}. | #Prepare the {{Link-Standalone|topic=ATC/RequiredPCDomains|display text=required Genesys Cloud domains}}. | ||
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|structuredtext=*[https://help.mypurecloud.com/articles/about-altocloud/ About Altocloud] | |structuredtext=*[https://help.mypurecloud.com/articles/about-altocloud/ About Altocloud] | ||
| − | *[https://help.genesys.com/cic/desktop/altocloud_integration_landing.htm About | + | *[https://help.genesys.com/cic/desktop/altocloud_integration_landing.htm About Predictive Engagement in PureConnect] |
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=FAQs|display text=FAQs}} | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=FAQs|display text=FAQs}} | ||
*{{#mintydocs_link:topic=ATC/AltocloudGlossary|standalone|link text=Glossary}} | *{{#mintydocs_link:topic=ATC/AltocloudGlossary|standalone|link text=Glossary}} | ||
Revision as of 15:02, November 17, 2020
This topic is part of the manual Genesys Predictive Engagement Administrator's Guide for version Current of Genesys Predictive Engagement.
To use Genesys Predictive Engagement, PureConnect customers complete these initial tasks.
Complete the following procedures
- Verify prerequisites for PureConnect.
- Configure Predictive Engagement in PureConnect.
- Review the supported browsers.
- Prepare the required Genesys Cloud domains.
- Learn about Genesys Predictive Engagement's tracking capabilities and how to prepare widgets for Genesys Predictive Engagement. Then update your webpages with the Genesys Predictive Engagement tracking snippet.
- Configure Web tracking.TipInitially, configure only the allowed domains. Then use Live Now to verify that Genesys Predictive Engagement is tracking events. After basic tracking works, configure the rest of the web tracking settings.
- Create segments
- Create outcomes.
- Build actions.
- Build action maps.
- Use LiveNow to see customer activity on your website
For more information
Comments or questions about this documentation? Contact us for support!