Difference between revisions of "PEC-WFM/Current/Supervisor/OrgSts"
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Revision as of 02:36, July 25, 2020
This topic is part of the manual Workforce Management Web for Supervisors (Classic) Help for version Current of Workforce Management.
This page provides links to topics that explain how to create and manage sites.
Related documentation:
Sites can be equivalent to switches, which are defined in Genesys Configuration Manager and imported into WFM.
You can create sites in WFM that are unrelated to a switch. This is appropriate when switches do not correlate with your company's organization. For example, a single location could be divided into multiple entities to reflect divisions along business unit lines.
Go to Configuration > Organization and select Sites. Now you can:
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