Difference between revisions of "PEC-AS/Current/ManageCC/Platform administration"
From Genesys Documentation
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m (Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2") |
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|Context=Most of the functionality in the Platform Administration application has moved to Agent Setup, which offers a superior user interface and new functionality. A few functions remain available only in Platform Administration. | |Context=Most of the functionality in the Platform Administration application has moved to Agent Setup, which offers a superior user interface and new functionality. A few functions remain available only in Platform Administration. | ||
|ComingSoon=No | |ComingSoon=No | ||
| − | |Platform= | + | |Platform=GenesysEngage-cloud |
|Role=Administrator | |Role=Administrator | ||
|Application=Agent Setup, Designer, Platform Administration | |Application=Agent Setup, Designer, Platform Administration | ||
| Line 19: | Line 19: | ||
*{{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Access_groups}} | *{{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Access_groups}} | ||
*{{Link-SomewhereInThisVersion|manual=ManageCC|topic=Roles}} | *{{Link-SomewhereInThisVersion|manual=ManageCC|topic=Roles}} | ||
| − | *{{Link-SomewhereInThisVersion|manual= | + | *{{Link-SomewhereInThisVersion|manual=ManageCC|topic=DNs|display text=Manage DNs}} |
| − | *{{Link-SomewhereInThisVersion|manual= | + | *{{Link-SomewhereInThisVersion|manual=ManageCC|topic=VQs|display text=Manage Virtual Queues}} |
*{{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RT|topic=RTRUserAccess|anchor=custom|display text=Customize Pulse dashboards}} | *{{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RT|topic=RTRUserAccess|anchor=custom|display text=Customize Pulse dashboards}} | ||
*{{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Voicemail}} | *{{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Voicemail}} | ||
| Line 37: | Line 37: | ||
*{{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Create_agents|display text=Agent/user creation}}, including administrator accounts and agent accounts for supervisors | *{{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Create_agents|display text=Agent/user creation}}, including administrator accounts and agent accounts for supervisors | ||
| − | *{{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Create_agent_groups|display text= | + | *{{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Create_agent_groups|display text=Agent groups and virtual agent groups}} |
*{{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Create_skills|display text=Skills}} | *{{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Create_skills|display text=Skills}} | ||
| − | *Agent desktop customization, including {{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=External_URLs|display text=web content}}, {{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Work_with_Global_Favorites|display text=global favorites}}, and {{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Caller_ID|display text=caller ID}} | + | *Agent desktop customization, including {{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=External_URLs|display text=web content}}, {{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Work_with_Global_Favorites|display text=global favorites}}, and {{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Caller_ID|display text=caller ID}} |
Functions formerly performed in Platform Administration that are now performed in Designer include business attributes and attribute values, which are now options offered within routing structures, such as: | Functions formerly performed in Platform Administration that are now performed in Designer include business attributes and attribute values, which are now options offered within routing structures, such as: | ||
Latest revision as of 02:32, July 25, 2020
This topic is part of the manual Manage your Contact Center in Agent Setup for version Current of Agent Setup.
Most of the functionality in the Platform Administration application has moved to Agent Setup, which offers a superior user interface and new functionality. A few functions remain available only in Platform Administration.
Related documentation:
Functions in Platform Administration
While most administrative functions now appear in Agent Setup, you must still use Platform Administration if you need to perform the following actions:
- Access Groups
- Roles
- Manage DNs
- Manage Virtual Queues
- Customize Pulse dashboards
- Voicemail management
Your contact center comes preconfigured with roles and access groups that determine the access structure, so that you don't have to assign specific privileges to each user. You can control access by assigning access groups to users and agent groups in Agent Setup.
Functions in Agent Setup and Designer
Functions formerly performed in Platform Administration that are now performed in Agent Setup include:
- Agent/user creation, including administrator accounts and agent accounts for supervisors
- Agent groups and virtual agent groups
- Skills
- Agent desktop customization, including web content, global favorites, and caller ID
Functions formerly performed in Platform Administration that are now performed in Designer include business attributes and attribute values, which are now options offered within routing structures, such as:
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