Difference between revisions of "PEC-WFM/Current/Supervisor/CfgAgts"
From Genesys Documentation
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|Context=View and configure agent properties, and assign Activities, Contracts, or Rotating Patterns to agents. | |Context=View and configure agent properties, and assign Activities, Contracts, or Rotating Patterns to agents. | ||
Revision as of 11:48, July 15, 2020
This topic is part of the manual Workforce Management Web for Supervisors (Classic) Help for version Current of Workforce Management.
Contents
View and configure agent properties, and assign Activities, Contracts, or Rotating Patterns to agents.
Related documentation:
The Agents module consists of the two panes described below.
Agents pane
This pane displays a list of agents in the selected site within the enterprise, with the agent's first name, last name, ID number, and hire date. Use the Search function to generate quick and accurate results (even when using partial search criteria).
Properties pane
This pane enables you to configure various settings in five categories. Click to open the following panes:
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