From Genesys Documentation
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+ | |Context=Learn how to ensure that the most appropriate action map triggers if multiple action maps could trigger on a webpage. | ||
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|structuredtext=To ensure that customers see an appropriate number of web-based offers, assign a priority to each action map that offers a {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Chat_offers|display text=web chat}} or a {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_content_offers|display text=content offer}}. The priority ensures that, for each type of web-based offer, {{MINTYDOCSPRODUCT}} triggers only one offer for a given segment, at a given time, on a given web page. | |structuredtext=To ensure that customers see an appropriate number of web-based offers, assign a priority to each action map that offers a {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Chat_offers|display text=web chat}} or a {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_content_offers|display text=content offer}}. The priority ensures that, for each type of web-based offer, {{MINTYDOCSPRODUCT}} triggers only one offer for a given segment, at a given time, on a given web page. | ||
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*If multiple action maps target the same segment at the same time, and they have the same priority, then {{MINTYDOCSPRODUCT}} displays each action map a set percentage of the time. For example, if two action maps exist, then {{MINTYDOCSPRODUCT}} displays each one 50% of the time. If three action maps exist, then {{MINTYDOCSPRODUCT}} displays each one 33% of the time. | *If multiple action maps target the same segment at the same time, and they have the same priority, then {{MINTYDOCSPRODUCT}} displays each action map a set percentage of the time. For example, if two action maps exist, then {{MINTYDOCSPRODUCT}} displays each one 50% of the time. If three action maps exist, then {{MINTYDOCSPRODUCT}} displays each one 33% of the time. | ||
*If a user ignores an invitation to chat, but then goes to a web page for which a higher priority action map is set to trigger, {{MINTYDOCSPRODUCT}} serves the user the invitation to engage. | *If a user ignores an invitation to chat, but then goes to a web page for which a higher priority action map is set to trigger, {{MINTYDOCSPRODUCT}} serves the user the invitation to engage. | ||
− | | | + | |FAQHeading=How many web offers does Altocloud show to a customer? |
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|structuredtext=When you {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_maps|anchor=Create|display text=create an action map}}, define its priority. | |structuredtext=When you {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_maps|anchor=Create|display text=create an action map}}, define its priority. | ||
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Revision as of 13:26, January 30, 2020
Difference between revisions of "ATC/Current/AdminGuide/Prioritize"
Learn how to ensure that the most appropriate action map triggers if multiple action maps could trigger on a webpage.
Prerequisites
- Configure the following permissions in PureCloud:
- Journey > Action Map > Add, Delete, Edit, and View permissions (to create action maps)
- Journey > Action Target > View permission (to select a team to handle interactions from the action map)
- Create segments.
- Create outcomes.
About priorities
To ensure that customers see an appropriate number of web-based offers, assign a priority to each action map that offers a web chat or a content offer. The priority ensures that, for each type of web-based offer, Genesys Predictive Engagement triggers only one offer for a given segment, at a given time, on a given web page.
Important
Altocloud prioritizes each type of web-based interaction separately.- Example (multiple content offers or multiple web chats): If a customer qualifies for multiple content offers or multiple web chats, Genesys Predictive Engagement chooses the action map with the higher priority.
- Example (one content offer and one web chat): If a customer qualifies for both a content offer and a web chat, the customer sees both.
In addition:
- If multiple action maps target the same segment at the same time, and they have the same priority, then Genesys Predictive Engagement displays each action map a set percentage of the time. For example, if two action maps exist, then Genesys Predictive Engagement displays each one 50% of the time. If three action maps exist, then Genesys Predictive Engagement displays each one 33% of the time.
- If a user ignores an invitation to chat, but then goes to a web page for which a higher priority action map is set to trigger, Genesys Predictive Engagement serves the user the invitation to engage.
Set the priority
When you create an action map, define its priority.
- Under Set Priority, select the High, Medium, or Low. This is a relative setting, based on the priorities of any other action maps that you have applied to the same webpage.
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