Difference between revisions of "ATC/Current/AdminGuide/About content offers"

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|sectionheading=Overview
 
|sectionheading=Overview
 
|description=Find out what a content offer is and how it works in {{MINTYDOCSPRODUCT}}.
 
|description=Find out what a content offer is and how it works in {{MINTYDOCSPRODUCT}}.
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|relatedarticles=*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Content_offers|anchor=AboutContentOffers|display text=Content offers overview}}
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|relatedarticles=*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=ContentOffersOverview}}
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*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Content_offers|anchor=HowitWorks|display text=How content offers work}}
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*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=ContentOffersOverview|anchor=COHIW|display text=How content offers work}}
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*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Content_offers_in_the_Action_Library}}
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|sectionheading=About actions
 
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|description=A content offer is a type of {{MINTYDOCSPRODUCT}} action. Before you create a content offer, you should familiarize yourself with the basics of {{MINTYDOCSPRODUCT}} actions and action maps.
 
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|relatedarticles=*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_library}}
 
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**{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_library|anchor=ViewActions|display text=View actions}}
 
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**{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_library|anchor=ActionAdd|display text=Add an action}}
 
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**{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_library|anchor=ActionDuplicate|display text=Duplicate an action}}
 
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**{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_library|anchor=EditAction|display text=Edit an action}}
 
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**{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_library|anchor=Save|display text=Save and publish an action}}
 
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**{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_library|anchor=ActionStatuses|display text=Action statuses}}
 
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**{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_library|anchor=ActionArchive|display text=Archive an action}}
 
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*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_action_maps|display text=Action maps}}
 
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*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_Map_Performance|display text=Action Map Performance report}}
 
 
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|sectionheading=Create and publish a content offer
 
|sectionheading=Create and publish a content offer
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|relatedarticles=*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Content_offers|anchor=CreateOffer|display text=Video: Create a content offer}}
 
|relatedarticles=*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Content_offers|anchor=CreateOffer|display text=Video: Create a content offer}}
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*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Content_offers|anchor=CreateOffer|display text=Design the verbiage and visual styling}}
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*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Content_offers|anchor=CreateOffer|display text=Create a content offer}}
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*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_library|anchor=Save|display text=Publish a content offer}}
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*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Content_offers|anchor=COVerbiage|display text=Design the verbiage and visual styling}}
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*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Content_offers|anchor=ContentOptions|display text=Content options}}
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*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Content_offers|anchor=StyleOptions|display text=Style options}}
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*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Content_offers|anchor=PublishOffer|display text=Publish a content offer}}
 
}}{{TSSection
 
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|sectionheading=Use the content offer with an action map
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|sectionheading=Use a content offer with an action map
 
|description=Learn how to use a content offer with an action map.
 
|description=Learn how to use a content offer with an action map.
 
|relatedarticles=*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Content_offers|anchor=LinkOffer|display text=Use a content offer with an action map}}
 
|relatedarticles=*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Content_offers|anchor=LinkOffer|display text=Use a content offer with an action map}}
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|sectionheading=Monitor a content offer
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|description=Learn about the tools you can use to see who is viewing your content offer and how effective it is.
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|relatedarticles=*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=MonitorContentOffers|anchor=COOffered|display text=View the number of times the content offer is offered}}
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*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=MonitorContentOffers|anchor=COClickThrough|display text=View the click-through rate}}
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*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=MonitorContentOffers|anchor=COPerfReport|display text=Monitor a content offer's performance}}
 
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|sectionheading=Manage a content offer
 
|sectionheading=Manage a content offer
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|description=Once you've created a content offer, you can manage it in a number of ways.
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|description=You manage content offers like you manage other actions in the Action Library.
 
|relatedarticles=*[[Draft:ATC/Current/AdminGuide/Action library#EditAction|Edit]]
 
|relatedarticles=*[[Draft:ATC/Current/AdminGuide/Action library#EditAction|Edit]]
 
*[[Draft:ATC/Current/AdminGuide/Action library#ActionArchive|Archive]]
 
*[[Draft:ATC/Current/AdminGuide/Action library#ActionArchive|Archive]]

Revision as of 14:14, January 28, 2020

This topic is part of the manual Genesys Predictive Engagement Administrator's Guide for version Current of Genesys Predictive Engagement.

Learn how to create a content offer that engages customers and prompts them to take a pre-defined action.


Overview

Find out what a content offer is and how it works in Genesys Predictive Engagement.

Create and publish a content offer

Learn how to create a content offer and then publish it for use with action maps.


Use a content offer with an action map

Learn how to use a content offer with an action map.

Monitor a content offer

Learn about the tools you can use to see who is viewing your content offer and how effective it is.

Manage a content offer

You manage content offers like you manage other actions in the Action Library.


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