Difference between revisions of "ATC/Current/AdminGuide/Trigger"

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#Under '''Select trigger''', click '''Segment match'''.
 
#Under '''Select trigger''', click '''Segment match'''.
 
#Click '''Show details'''.
 
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#Search for segments by name or description.
 
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#Select as many segments as you need.
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#Select as many segments as you need.{{NoteFormat|If you select multiple segments, then the action map triggers when a customer matches any '''one''' of them.|}}
 
#Click '''Done'''.
 
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#Under '''Select trigger,''' click '''User activity'''.
 
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#Under '''Set conditions''', define the customer behavior you want to track. Use a combination of {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_conditions|display text=conditions}} and {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Operators|display text=operators.}}<br />
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#Under '''Set conditions''', define the customer behavior you want to track. Use a combination of {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_conditions|display text=conditions}} and {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Operators|display text=operators.}}{{NoteFormat|If you specify multiple conditions, then the action map triggers when a customer matches '''all''' of them. {{MINTYDOCSPRODUCT}} evaluates the conditions in the order in which you define them. |1}}
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{{NoteFormat|Specify as many conditions as you want. {{MINTYDOCSPRODUCT}} evaluates them in the order in which you define them.|1}}
 
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Revision as of 19:52, December 18, 2019

This topic is part of the manual Genesys Predictive Engagement Administrator's Guide for version Current of Genesys Predictive Engagement.

Learn how to define the condition that causes the action map to engage a particular user.

Prerequisites

About triggering action maps

When you create an action map, specify what triggers it:

When a customer visits your website, there may be several action maps that could engage the user. To determine which action map should trigger, set the priority of each action map.

Important
An action map can trigger only one time per userNo results.

Trigger based on segment match

To trigger the action map based on the segment that the customer belongs to:

  1. Under Select trigger, click Segment match.
  2. Click Show details.
  3. Click Select segments.
  4. Search for segments by name or description.
  5. Select as many segments as you need.
    Important
    If you select multiple segments, then the action map triggers when a customer matches any one of them.
  6. Click Done.

Trigger based on user activity

To trigger the action map based on what the user does:

  1. Under Select trigger, click User activity.
  2. Click Show details.
  3. Under Set conditions, define the customer behavior you want to track. Use a combination of conditions and operators.
    Important
    If you specify multiple conditions, then the action map triggers when a customer matches all of them. Genesys Predictive Engagement evaluates the conditions in the order in which you define them.
Retrieved from "https://all.docs.genesys.com/ATC/Current/AdminGuide/Trigger (2025-06-19 12:46:24)"
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