Difference between revisions of "ATC/Current/AdminGuide/Trigger"

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|Context=Learn how to define the condition that causes the action map to engage a particular user.
 
|Context=Learn how to define the condition that causes the action map to engage a particular user.
 
|Prereq='''Prerequisites'''
 
|Prereq='''Prerequisites'''
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* [https://help.mypurecloud.com/articles/altocloud-permissions-overview Configure the following permissions in PureCloud:]
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** '''Journey '''>''' Action Map '''>''' Add''', '''Delete''', '''Edit''', and '''View''' permissions (to create action maps)
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*[https://help.mypurecloud.com/articles/altocloud-permissions-overview Configure the following permissions in PureCloud:]
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** '''Journey '''>''' Action Target '''> '''View''' permission (to select a team to handle interactions from the action map)
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**'''Journey '''>''' Action Map '''>''' Add''', '''Delete''', '''Edit''', and '''View''' permissions (to create action maps)
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* {{#mintydocs_link:topic=Segments|anchor=CreateSegment|link text=Create segments}}.
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**'''Journey '''>''' Action Target '''> '''View''' permission (to select a team to handle interactions from the action map)
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* {{#mintydocs_link:topic=Outcomes|anchor=CreateOutcome|link text=Create outcomes}}.
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*{{#mintydocs_link:topic=Segments|anchor=CreateSegment|link text=Create segments}}.
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*{{#mintydocs_link:topic=Outcomes|anchor=CreateOutcome|link text=Create outcomes}}.
 
|Section={{Section
 
|Section={{Section
 
|sectionHeading=About triggering action maps
 
|sectionHeading=About triggering action maps
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|gif=No
 
|gif=No
 
|structuredtext=When you {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_maps|anchor=Create|display text=create an action map}}, specify what triggers it:
 
|structuredtext=When you {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_maps|anchor=Create|display text=create an action map}}, specify what triggers it:
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* {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Trigger#SegmentMatch|display text=When {{MINTYDOCSPRODUCT}} matches a user to a segment}}
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* {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Trigger#VisitorActivity|display text=When the user does something specific on your website}}
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*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Trigger#SegmentMatch|display text=When {{MINTYDOCSPRODUCT}} matches a user to a segment}}
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* {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Outcome_probabilities|anchor=TriggerOnlyOutcomeProbability|display text=Trigger based on outcome probability}}
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*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Trigger#VisitorActivity|display text=When the user does something specific on your website}}
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*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Outcome_probabilities|anchor=TriggerOnlyOutcomeProbability|display text=Trigger based on outcome probability}}
  
 
When a customer visits your website, there may be several action maps that could engage the user. To determine which action map should trigger, {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Prioritize#Priority|display text=set the priority of each action map.}}
 
When a customer visits your website, there may be several action maps that could engage the user. To determine which action map should trigger, {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Prioritize#Priority|display text=set the priority of each action map.}}
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|gif=No
 
|gif=No
 
|structuredtext=To trigger the action map based on the segment that the customer belongs to:
 
|structuredtext=To trigger the action map based on the segment that the customer belongs to:
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# Under '''Select trigger''', click '''Segment match'''.
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# Click '''Show details'''.
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#Under '''Select trigger''', click '''Segment match'''.
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# Click '''Select segments.'''<br />
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#Click '''Show details'''.
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# Search for segments by name or description.
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#Click '''Select segments.'''<br />
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# Select as many segments as you need.
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#Search for segments by name or description.
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# Click '''Done'''.
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#Select as many segments as you need.
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#Click '''Done'''.
 
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|fullwidth=No
 
|Status=No
 
|Status=No
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|gif=No
 
|gif=No
 
|structuredtext=To trigger the action map based on what the user does:
 
|structuredtext=To trigger the action map based on what the user does:
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# Under '''Select trigger,''' click '''User activity'''.
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# Click '''Show details'''.
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#Under '''Select trigger,''' click '''User activity'''.
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# Under '''Set conditions''', define the customer behavior you want to track. Use a combination of {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_conditions|display text=conditions}} and {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Operators|display text=operators.}}<br />
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#Click '''Show details'''.
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#Under '''Set conditions''', define the customer behavior you want to track. Use a combination of {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_conditions|display text=conditions}} and {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Operators|display text=operators.}}<br />
 
{{NoteFormat|Specify as many conditions as you want. {{MINTYDOCSPRODUCT}} evaluates them in the order in which you define them.|1}}
 
{{NoteFormat|Specify as many conditions as you want. {{MINTYDOCSPRODUCT}} evaluates them in the order in which you define them.|1}}
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====Example: trigger the action map based on a number of page views====
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<br />
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To trigger an action map when a visitor views a web page a certain number of times, create conditions as shown in the following example.
 
 
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|fullwidth=No
 
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|Status=No
 
}}
 
}}
 
}}
 
}}

Revision as of 21:29, November 20, 2019

This topic is part of the manual Genesys Predictive Engagement Administrator's Guide for version Current of Genesys Predictive Engagement.

Learn how to define the condition that causes the action map to engage a particular user.

Prerequisites

About triggering action maps

When you create an action map, specify what triggers it:

When a customer visits your website, there may be several action maps that could engage the user. To determine which action map should trigger, set the priority of each action map.

Important
An action map can trigger only one time per userNo results.

Trigger based on segment match

To trigger the action map based on the segment that the customer belongs to:

  1. Under Select trigger, click Segment match.
  2. Click Show details.
  3. Click Select segments.
  4. Search for segments by name or description.
  5. Select as many segments as you need.
  6. Click Done.

Trigger based on user activity

To trigger the action map based on what the user does:

  1. Under Select trigger, click User activity.
  2. Click Show details.
  3. Under Set conditions, define the customer behavior you want to track. Use a combination of conditions and operators.
Important
Specify as many conditions as you want. Genesys Predictive Engagement evaluates them in the order in which you define them.

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