Difference between revisions of "ATC/Current/AdminGuide/About outcomes"
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|DisplayName=About outcome predictions and probabilities | |DisplayName=About outcome predictions and probabilities | ||
|TocName=About outcome predictions and probabilities | |TocName=About outcome predictions and probabilities | ||
| + | |Dimension=Outcomes | ||
|Platform=PureConnect, GenesysCloud | |Platform=PureConnect, GenesysCloud | ||
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|sectionheading=Create outcomes | |sectionheading=Create outcomes | ||
| − | |description=To allow {{MINTYDOCSPRODUCT}} to predict visitor behavior, define your business goals as | + | |description=To allow {{MINTYDOCSPRODUCT}} to predict visitor behavior, define your business goals as outcomes. |
|relatedarticles=*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Outcomes|anchor=View|display text=Search for and view your outcomes}} | |relatedarticles=*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Outcomes|anchor=View|display text=Search for and view your outcomes}} | ||
*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Manage_outcomes}} | *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Manage_outcomes}} | ||
| − | *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Outcomes | + | *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Outcomes|anchor=Duplicate|display text=Duplicate an outcome}} |
*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Outcomes|anchor=Delete|display text=Delete an outcome}} | *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Outcomes|anchor=Delete|display text=Delete an outcome}} | ||
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|sectionheading=Use outcomes in an action map | |sectionheading=Use outcomes in an action map | ||
|description=After you create an outcome, you can configure an action map to trigger based on the probability of a visitor achieving it. | |description=After you create an outcome, you can configure an action map to trigger based on the probability of a visitor achieving it. | ||
| − | |relatedarticles=*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_maps | + | |relatedarticles=*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_maps}} |
| − | *{{Link- | + | *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Trigger|anchor=OutcomeProbability|display text=Configure an outcome probability}} |
}}{{TSSection | }}{{TSSection | ||
|sectionheading=View outcome scores | |sectionheading=View outcome scores | ||
|description=You can see the outcome scores for users changing in real time in Live Now. | |description=You can see the outcome scores for users changing in real time in Live Now. | ||
| − | |relatedarticles=*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Outcome_scores|display text= | + | |relatedarticles=*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Outcome_scores|display text=View outcomes scores in Live Now}} |
| + | *[https://help.mypurecloud.com/articles/?p=238681 View outcome metrics] | ||
| + | *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Outcomes|anchor=OutcomeReport|display text=View outcome report}} | ||
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Latest revision as of 12:32, December 7, 2021
Genesys Predictive Engagement uses AI-powered machine learning to predict the probability of visitors achieving your unique business outcomes.
Contents
Outcome score prediction
When visitors come to your website, Genesys Predictive Engagement tracks how they navigate your website and complete web-based forms. Genesys Predictive Engagement uses AI and machine learning to analyze the traffic on your website to identify patterns of behavior. Based on these patterns, Genesys Predictive Engagement determines the probability, or likelihood of a visitor completing an outcome.
Create outcomes
To allow Genesys Predictive Engagement to predict visitor behavior, define your business goals as outcomes.
Attribute and operators
When you create an outcome, you specify the conditions that make it possible. To specify the conditions, define an expression that includes an attribute and an operator.
Use outcomes in an action map
After you create an outcome, you can configure an action map to trigger based on the probability of a visitor achieving it.
View outcome scores
You can see the outcome scores for users changing in real time in Live Now.