Difference between revisions of "ATC/Current/AdminGuide/MonitorArchFlows"
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|Prereq='''Prerequisites''' | |Prereq='''Prerequisites''' | ||
| − | *[https://help.mypurecloud.com/articles/?p=195191 Configure the following permissions in Genesys Cloud:] | + | *[https://help.mypurecloud.com/articles/?p=195191 Configure the following permissions in Genesys Cloud CX:] |
**'''Journey '''> ''' Report''' > '''View''' | **'''Journey '''> ''' Report''' > '''View''' | ||
**'''Journey '''>''' Action Map '''> '''View''' (to see action maps in the report) | **'''Journey '''>''' Action Map '''> '''View''' (to see action maps in the report) | ||
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|anchor=MonitorArchFlow | |anchor=MonitorArchFlow | ||
|alignment=Vertical | |alignment=Vertical | ||
| − | |structuredtext=Use the {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_Map_Performance}} | + | |structuredtext=Use the {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_Map_Performance|display text=Action Map reports}} to monitor your Architect flow action's performance. When you create an action map that uses an Architect flow action, the metric names have different meanings.<font color="#ff0000"></font> |
{{{!}} class="wikitable" style="width: 1205px;" | {{{!}} class="wikitable" style="width: 1205px;" | ||
{{!}}- | {{!}}- | ||
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{{!}}- | {{!}}- | ||
{{!}} style="width: 219.953px;"{{!}}'''Web Actions Rejected''' | {{!}} style="width: 219.953px;"{{!}}'''Web Actions Rejected''' | ||
| − | {{!}} style="width: 961.047px;"{{!}}Number of times that Genesys Cloud rejected the Architect flow's request because the request was wrong. The rejection can occur in the following scenarios: | + | {{!}} style="width: 961.047px;"{{!}}Number of times that Genesys Cloud CX rejected the Architect flow's request because the request was wrong. The rejection can occur in the following scenarios: |
*Architect flow no longer exists. | *Architect flow no longer exists. | ||
*Data required to launch the Architect flow wasn't provided. | *Data required to launch the Architect flow wasn't provided. | ||
| − | *Action map is firing intensively and exceeding the Genesys Cloud rate limits (more than 15 requests/second). Requests aren't retried once they exceed the {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=How_throttling_works|display text=throttling}} threshold. | + | *Action map is firing intensively and exceeding the Genesys Cloud CX rate limits (more than 15 requests/second). Requests aren't retried once they exceed the {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=How_throttling_works|display text=throttling}} threshold. |
{{!}}- | {{!}}- | ||
{{!}} style="width: 219.953px;"{{!}}'''Web Actions Errored''' | {{!}} style="width: 219.953px;"{{!}}'''Web Actions Errored''' | ||
Latest revision as of 21:27, November 9, 2021
This topic is part of the manual Genesys Predictive Engagement Administrator's Guide for version Current of Genesys Predictive Engagement.
Monitor an action map that uses an Architect flow action to evaluate how well it's working.
Prerequisites
- Configure the following permissions in Genesys Cloud CX:
- Journey > Report > View
- Journey > Action Map > View (to see action maps in the report)
Monitor an Architect flow action's performance
Use the Action Map reports to monitor your Architect flow action's performance. When you create an action map that uses an Architect flow action, the metric names have different meanings.
| Metric | Description |
| Web Actions Qualified | Number of visitors who matched a segment, activity, or outcome score that triggered the action map. |
| Web Actions Offered | Not applicable. |
| Web Actions Accepted | Number of times that the Architect flow connected with the third-party product. |
| Web Actions Started | Not applicable. |
| Web Actions Engaged | Not applicable. |
| Web Actions Rejected | Number of times that Genesys Cloud CX rejected the Architect flow's request because the request was wrong. The rejection can occur in the following scenarios:
|
| Web Actions Errored | Number of times the web action request resulted in an error. |
| Web Actions Timed out | Not applicable. |
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