Drilldown: Article

None (33) · No (149) · Yes (11)

Draft:PE-GPR (64) · Draft:PEC-IWD (34) · PE-GPR (65) · PEC-IWD (30)

None (48) · GenesysCloud (2) · GenesysEngage-cloud (112) · GenesysEngage-onpremises (28) · GenesysEngage_cloud (2) · PureEngage (1)

None (52) · No (139) · Yes (2)

None (169) · Administrator (12) · Administrator, Developer (2) · Administrator, Reviewer (2) · Staff (8)

None (17) · Create and update users and roles (4) · View model accuracy (4) · View KPI outcome (4) · The Settings menu (4) · Routing Scenarios Using GPR (4) · High availability and disaster recovery (4) · What you can monitor (4) · How Does GPR Score Agents? (3) · View the Customer Profile schema (3) · Feature Analysis report (3) · Monitor predictor feature coverage (3) · Architecture (3) · Agent Variance report (3) · Upload interaction and other data (3) · View the Agent Profile schema (3) · View uploaded datasets (3) · Create and update predictors (3) · Set up IWD (3) · How to configure score expressions (3)

Other values: ; A/B model performance testing Architecture and security Configure an account Configure Data Loader for Feature Engineering Configure Data Loader to upload data Configure IWD Configure your password policies Configure, train, and test models Create and test predictors and models Create and train predictors and models Data Loader monitoring and logging Deploy Data Loader Deploy Data Loader on EKS Deploy IWD Deploy IWDDM Deploy the URS Strategy Subroutines Environment setup for Data Loader in AWS EC2/ECS FAQs Genesys Predictive Routing REST API How GPR reports data for billing How Intelligent Workload Distribution works How IWD works How Predictive Routing works Integrate IWD with Genesys Workforce Management (WFM) Integrate with Genesys Reporting Join data Lucene query syntax Monitor work items and emails Predictive Routing support for GDPR Prepare for Office 365 integration Quick Start Reset a password Reset your password Roles and privileges for Workload Manager users Search, display, manage, and update work items Set up data for import Set up Email Sizing worksheet Start and stop GPR on-premises components Strategy Subroutines Monitoring and Logging System requirements and interoperability Test IWD provisioning Upgrade, roll back, or uninstall IWD Upgrade, roll back, or uninstall IWDDM Upload Agent Profile data Upload Customer Profile data Upload data using the GPR web application Use the /authenticate endpoint Use the /search-analyze endpoint Use Workload Manager View Agent Details View and set IWD global options View Customer Details View Datasets Trends and Reports View jobs reports and details View Summary View your uploaded data View, edit, and create Categories and Rules View, edit, and create Endpoints View, edit, and create Genesys Multicloud CX Email boxes View, edit, and create Prioritization schemas

None (30) · Create and update users and roles (4) · View model accuracy (4) · View KPI outcome (4) · Upgrade, rollback, or uninstall (4) · The Settings menu (4) · Routing Scenarios Using GPR (4) · What you can monitor (4) · Monitor predictor feature coverage (3) · View the Customer Profile schema (3) · How to configure score expressions (3) · Set up IWD (3) · How Does GPR Score Agents? (3) · Agent Variance report (3) · Feature Analysis report (3) · Upload interaction and other data (3) · View the Agent Profile schema (3) · View uploaded datasets (3) · Create and update predictors (3)

Other values: ; A/B model performance testing Architecture and security Configure an account Configure Data Loader for Feature Engineering Configure Data Loader to upload data Configure IWD Configure your password policies Configure, train, and test models Create and test predictors and models Create and train predictors and models Data Loader monitoring and logging Deploy Data Loader Deploy Data Loader on EKS Deploy the URS Strategy Subroutines Environment setup for Data Loader in AWS EC2/ECS Frequently Asked Questions Genesys Predictive Routing API How GPR reports data for billing How IWD works How Predictive Routing works Integrate IWD with WFM Intelligent Workload Distribution IWD Queries Join data Monitor work items and emails Predictive Routing support for GDPR Prepare for Office 365 integration Quick Start Reset a password Reset your password Roles and privileges for Workload Manager users Search, display, manage, and update work items Set up data for import Set up Email Sizing worksheet Start and stop GPR on-premises components Strategy Subroutines Monitoring and Logging System requirements and interoperability Test IWD provisioning Upload Agent Profile data Upload Customer Profile data Upload data using the GPR web application Use the /authenticate endpoint Use the /search-analyze endpoint Use Workload Manager View Agent Details View and set IWD global options View Customer Details View Datasets Trends and Reports View jobs reports and details View Summary View your uploaded data View, edit, and create Categories and Rules View, edit, and create Endpoints View, edit, and create Genesys Multicloud CX email boxes View, edit, and create Prioritization schemas

None (175) · GPR Data Upload (2) · GPRAnalysis (4) · GPRDataUpload (6) · Journey (6)

Reporting · None · Workforce Management · Genesys Predictive Engagement · Designer · Widgets · Internal Content Administration · Genesys Skills Management · Agent Setup · Outbound (CX Contact) · Genesys Recording, Quality Management, and Speech Analytics · Genesys Multicloud CX Private Edition · Genesys Predictive Routing · Routing and Designer · Digital Channels · Intelligent Workload Distribution · Agent Workspace · Gplus Adapter for WFM · Developer · Voice Microservices

Other values: ; Administrator Agent Agent Desktop Agent folder Billing Data Service Callback Chat Cloud Data Download Service Co-Browse Customer Care Knowledge Customer Success Digital Transformation Email Event Stream Field Support Content Genesys Agent Assist Genesys App Studio Genesys Authentication Genesys Blueprints Genesys Data Layer Genesys Dialog Engine Genesys Docker Documentation Genesys Messaging Aggregation Genesys Multicloud CX Genesys Multicloud CX Mixed Mode Genesys Multicloud CX Release Notes Genesys Sizing Information Genesys Softphone Genesys Use Cases Genesys Voice Platform Genesys Web Services and Applications Gplus Adapter for Microsoft Dynamics 365 Gplus Adapter for Salesforce Gplus Adapter for ServiceNow Gplus Adapter for Siebel CRM Health Check Agent IVR Administration Interaction Server NOPRODUCT Platform Administration Product Support QnA Service RN Automation Warehouse Routing Sales Collateral Self-Help Articles Solutions Success Factors for Genesys Multicloud CX Supervisor System-Level Documentation Telemetry Service Universal Contact Service User Data Management Voice Voicemail Web Services and Applications WebRTC eServices Manager nGAGEMENT test

None (6) · Administrator (39) · Deployment (35) · Developers (4) · Help (86) · IWDDMPEGuide (10) · IWDPEGuide (13)

None (187) · Agent Setup, Platform Administration (2) · GPR Core Platform (2) · intelligent Workload Distribution (2)

None (188) · BO02 (3) · BO02, BO03 (2)

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