Drilldown: Article

None (8) · No (79) · Yes (14)

Draft:PEC-AD (42) · Draft:PEC-Admin (14) · PEC-AD (36) · PEC-Admin (9)

None (31) · GenesysEngage-cloud (56) · GenesysEngage-onpremises (14)

None (14) · No (87)

None (26) · Administrator (9) · Administrator, Agent, Developer, Supervisor (2) · Administrator, Agent, Supervisor (4) · Agent (2) · Agent, Supervisor (56) · Supervisor (2)

None (6) · Agent Assist tab (4) · Popular tasks (3)

Other values: ; About Workspace Web Edition Administrator 101 Agent Assist integration Agent Workspace (v9) Applications, roles and permissions Applications, roles, and permissions Before you begin Channels and the Channels tab Chat Co-browse sessions Configure Workspace Web Edition Contacts and interactions Deploy WWE Email Facebook Chat Genesys Multicloud CX requirements Genesys Portal application access Genesys Portal content accessibility Genesys Portal metrics Genesys Predictive Engagement Chat Interaction Get started with Genesys Multicloud CX Getting started How Agent Workspace works Interaction history views Internal interactions Knowledge tab Managing Accessibility for Agent Workspace Messaging Navigating Agent Workspace Outbound campaigns Provision Workspace Web Edition Related interactions Rich message support in History views Schedule Callback Single sign-on SMS Chat Standard responses Supervising agents Team Communicator The Contact Directory and contact management Twitter Chat Videos: Using Workspace Voice Calls Voice taxes (United States) WhatsApp Chat Workbins Workitems

None (18)

Other values: ; Accessibility for Agent Workspace Administrator 101 Agent Assist Agent Assist (test 2) Agent Assist (test) Agent Workspace (v9) Applications, roles, and permissions Calls Channels and the Channels tab Chat Co-browse sessions Configure WWE Contacts and interactions Email Facebook Chat Genesys Portal application access Genesys Portal content accessibility Genesys Portal metrics Genesys Predictive Engagement Get started with Genesys Multicloud CX Getting started How Agent Workspace works Interaction history views Internal interactions Knowledge tab Messaging Navigating Agent Workspace Outbound campaigns Provision WWE Related interactions Schedule a callback Single sign-on SMS Chat Standard responses Supervising agents Team Communicator The Contact Directory and contact management Twitter Chat Videos: Using Workspace Voice taxes WhatsApp Chat Workbins Workitems

None (95) · ADResponse (4) · ADResponses (2)

Reporting · None · Workforce Management · Genesys Predictive Engagement · Designer · Widgets · Internal Content Administration · Genesys Skills Management · Agent Setup · Outbound (CX Contact) · Genesys Recording, Quality Management, and Speech Analytics · Genesys Multicloud CX Private Edition · Genesys Predictive Routing · Routing and Designer · Digital Channels · Intelligent Workload Distribution · Agent Workspace · Gplus Adapter for WFM · Developer · Voice Microservices

Other values: ; Administrator Agent Agent Desktop Agent folder Billing Data Service Callback Chat Cloud Data Download Service Co-Browse Customer Care Knowledge Customer Success Digital Transformation Email Event Stream Field Support Content Genesys Agent Assist Genesys App Studio Genesys Authentication Genesys Blueprints Genesys Data Layer Genesys Dialog Engine Genesys Docker Documentation Genesys Messaging Aggregation Genesys Multicloud CX Genesys Multicloud CX Mixed Mode Genesys Multicloud CX Release Notes Genesys Sizing Information Genesys Softphone Genesys Use Cases Genesys Voice Platform Genesys Web Services and Applications Gplus Adapter for Microsoft Dynamics 365 Gplus Adapter for Salesforce Gplus Adapter for ServiceNow Gplus Adapter for Siebel CRM Health Check Agent IVR Administration Interaction Server NOPRODUCT Platform Administration Product Support QnA Service RN Automation Warehouse Routing Sales Collateral Self-Help Articles Solutions Success Factors for Genesys Multicloud CX Supervisor System-Level Documentation Telemetry Service Universal Contact Service User Data Management Voice Voicemail Web Services and Applications WebRTC eServices Manager nGAGEMENT test

None (10) · Admin (17) · Agent (59) · Supervisor (2) · WWEPEGuide (13)

None (93) · Agent Setup, Designer, Platform Administration (2) · Agent Workspace (2) · Agent Workspace, Agent Setup, Designer, Outbound (2) · Genesys Portal (2)

None (97) · CE01 (2) · CE16, CE18, CE19, CE27, CE29 (2)

None (95) · 55cef4ff-9306-4313-8fd8-377282a38478 (2) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (2) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (2)