Drilldown: Article

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Draft:ContentAdmin (1) · Draft:DES (1) · Draft:GAA (1) · Draft:PEC-AD (25) · Draft:PEC-CAB (1) · Draft:PEC-Chat (1) · Draft:PEC-COB (2) · Draft:PEC-Email (1) · Draft:PEC-GS (1) · Draft:PEC-REP (1) · Draft:PEC-VM (1) · Draft:PEC-Voice (1) · Draft:PEC-WFM (2) · Draft:WID (26) · PEC-AD (25) · PEC-CAB (1) · PEC-Chat (1) · PEC-COB (2) · PEC-Email (1) · PEC-GS (1) · PEC-REP (1) · PEC-VM (1) · PEC-Voice (1) · PEC-WFM (2) · WID (25)

None · GenesysEngage-cloud · PureConnect, GenesysCloud, GenesysEngage-cloud · GenesysEngage-onpremises · GenesysCloud · GenesysEngage-cloud, PureConnect, GenesysCloud · GenesysEngage-onpremises, PureConnect, GenesysCloud · PureConnect, GenesysCloud · GenesysEngage-cloud, PureConnect · PureEngage · PureConnect · PureConnect, GenesysEngage-cloud · GenesysEngage-onpremises, GenesysCloud · GenesysCloud, GenesysEngage-cloud · Genesys Multicloud CX · PrivateEdition · GenesysEngage-cloud, GenesysCloud · GenesysEngagecloud · GenesysEngage_cloud · GeneysyEngage_cloud · Private Edition · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. · Other

None (1) · No (125)

None · Administrator · Administrator, Supervisor · Supervisor · Developer · Agent · Agent, Supervisor · Administrator, Developer · Administrator, Agent, Supervisor · Staff · Administrator, Agent · Administrator, Developer, Supervisor · Administrator, Agent, Developer · Administrator, Agent, Developer, Supervisor · Administrator, Reviewer · Adminstrator · Other

Localize widgets and services (4) · Engage (3)

Other values: ; Agent Workspace (v9) App Calendar Callback CallbackService CallUs Channels and the Channels tab ChannelSelector Chat Co-browse sessions Common Configure widgets and services Console Contacts and interactions Customize appearance Deploying Widgets Digital Channels in Designer Email Engage Widget Facebook Chat Genesys Co-browse JavaScript API Genesys Co-browse Localization Genesys Predictive Engagement Chat Interaction Genesys Softphone for Agents and Supervisors Genesys Widgets extensions Getting started How Agent Workspace works How Chat works How Email works How Reporting works How Voice works How Widgets works How Workforce Management works Interaction history views Internal interactions Mary WEM in Engage cloud hybrid article Navigating Agent Workspace Outbound campaigns Overlay Registering for access to statistics Related interactions SideBar SMS Chat Standard responses StatsService Team Communicator The Contact Directory and contact management Toaster Twitter Chat Videos: Using Workspace Voice Calls Voicemail for agents and supervisors WebChat WebChat Widget WebChatService WhatsApp Chat Widgets Bus API overview WindowManager Workbins Workforce Management Product Alerts Workitems

None (5) · Localize widgets and services (4) · Email (4) · Engage (3)

Other values: ; Agent Workspace (v9) App Calendar Callback CallbackService Calls CallUs Channels and the Channels tab ChannelSelector Chat Co-browse sessions Common Configure widgets and services Console Contacts and interactions Customize appearance Deploying Widgets Digital Channels Engage Widget Facebook Chat Genesys Co-browse JavaScript API Genesys Co-browse Localization Genesys Predictive Engagement Genesys Widgets extensions Getting started How Agent Workspace works How Chat works How reporting works How voice works How Widgets works How Workforce Management works Interaction history views Internal interactions Mary WEM in Engage cloud hybrid article Navigating Agent Workspace Outbound campaigns Overlay Registering for access to statistics Related interactions SideBar SMS Chat Standard responses StatsService Team Communicator The Contact Directory and contact management Toaster Twitter Chat Videos: Using Workspace Voicemail for agents and supervisors WebChat WebChat Widget WebChatService WhatsApp Chat Widgets Bus API overview WindowManager Workbins Workitems

None (126)

Agent Workspace (50) · Callback (2) · Chat (2) · Co-Browse (4) · Designer (1) · Email (2) · Genesys Agent Assist (1) · Genesys Softphone (2) · Internal Content Administration (1) · Reporting (2) · Voice (2) · Voicemail (2) · Widgets (51) · Workforce Management (4)

None (24) · Admin (2) · Administrator (2) · Agent (48) · Developer (11) · GCAPI (1) · GCDeveloper (2) · SDK (36)

None (108) · Agent Workspace, Agent Setup, Designer (4) · Agent Workspace, Agent Setup, Designer, Outbound (2) · Agent Workspace, Agent Setup, Intelligent Workload Distribution (2) · Callback (2) · Designer (1) · Designer, Platform Administration (2) · Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI (2) · WEM (1) · Workforce Administration, Workforce Management (2)

None (118) · CE01, CE02, CE03 (2) · CE16 (2) · CE16, CE18, CE19, CE27, CE29 (2) · EE01, EE02, EE03, EE10-A, EE28 (2)

None (126)