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Article > Platform : GenesysEngage-cloud, PureConnect or GenesysEngage-cloud, PureConnect, GenesysCloud or PureConnect, GenesysCloud or Other & ComingSoon: No & Manual : Administrator or None

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Standalone:
None (6) · No (210) · Yes (111)
productshort:
Draft:PEC-WFM (29) · PEC-WFM (28) · PEC-CAB (18) · Draft:PEC-CAB (18) · Draft:PEC-GPA (13) · Draft:PEC-ES (12) · PEC-GPA (12) · PEC-ES (12) · Draft:PEC-IWD (10) · PEC-IWD (10) · Draft:Solution (10) · Draft:PEC-OU (9) · ATC (9) · Draft:ATC (9) · Solution (9) · Draft:PEC-IVR (8) · PEC-IVR (8)
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Role:
None (96) · Administrator (183) · Administrator, Agent (4) · Administrator, Agent, Developer (2) · Administrator, Agent, Supervisor (16) · Administrator, Developer (10) · Administrator, Developer, Supervisor (4) · Agent, Supervisor (4) · Developer (8)
DisplayName:
Migrating to Gplus Adapter (v9) (3) · Screen Pop (3) · Activity History (3) · Configuring SSO (3) · Integrating Gplus Adapter in Lightning (3) · Click-to-Dial (3)
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TocName:
None (17) · Getting Started (4) · Click-to-Dial (3) · Integrating Gplus Adapter in Lightning (3) · Activity History (3) · Screen Pop (3) · Configuring SSO (3) · Migrating to Gplus Adapter (v9) (3)
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Dimension:
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Product:
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Application:
None (155) · Agent Setup (2) · Agent Setup, Cloud Data Download Service (2) · Agent Setup, Platform Administration (2) · Agent Workspace (5) · Agent Workspace, Agent Setup (2) · Agent Workspace, Agent Setup, Designer (4) · Agent Workspace, Agent Setup, Designer, Outbound (2) · Agent Workspace, Agent Setup, Digital Channels (2) · Agent Workspace, Agent Setup, Intelligent Workload Distribution (2) · Agent Workspace, Platform Administration (2) · Callback (34) · Callback, Designer, Platform Administration, Pulse Reporting, Reporting GCXI (2) · CX Contact (2) · Designer (2) · Designer, Platform Administration (2) · GPR Core Platform (2) · IVR Administration (16) · Platform Administration (30) · Platform Administration, Agent Setup, Designer (1) · Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI (2) · Recording (10) · Reporting Administration GCXI (2) · Workforce Administration (40) · Workforce Administration, Workforce Management (2)
UseCase:
None (303) · BO02, BO03 (2) · CE01 (4) · CE01, CE02, CE03 (2) · CE09,CE10 (2) · CE16 (2) · CE16, CE18, CE19, CE27, CE29 (2) · ce18, ce31 (2) · CE27 (2) · CE31, CE41, EE31 (2) · EE01, EE02, EE03, EE10-A, EE28 (2) · SL09 (2)
PEPageType:
None (327)

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