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Table structure:

  • Platform - List of String
  • Title - String
  • Description - Wikitext
  • Type - String
  • Links - Wikitext
  • IconLink - Wikitext

This table has 564 rows altogether.

Page Platform Title Description Type Links IconLink
ATC GenesysCloud Release Notes Release Notes
ATC GenesysCloud Agent resources Agent Features
ATC GenesysCloud Create actions and action maps Create a collection of techniques that can use to engage your customers and further your business outcomes.
 Install and Config
ATC GenesysCloud Developer resources Developer Resources
ATC GenesysCloud Get started Understand the purpose of and how you can begin using it in your organization. Get Started
ATC GenesysCloud Review solutions, best practices, and business scenarios Review business scenarios and best practices to improve your results with . Get Started
ATC GenesysCloud Shape a customer's journey Related Documentation
ATC GenesysCloud Track journey data Track your customers based on their characteristics and behaviors. Install and Config
ATC GenesysCloud Videos Additional Resources
ATC GenesysEngage-cloud Release Notes
Important
Release Notes for Predictive Engagement features in Genesys Cloud CX are included in the Genesys Cloud CX Release Notes. See also the following links and search for Predictive Engagement.

Genesys Multicloud CX

Genesys Engage on-premisess
ATC GenesysEngage-cloud Agent resources Agent Features
ATC GenesysEngage-cloud Create actions and action maps Create a collection of techniques that can use to engage your customers and further your business outcomes. Install and Config
ATC GenesysEngage-cloud Get started Understand the purpose of and how you can begin using it in your organization. Get Started
ATC GenesysEngage-cloud Integrate with third-party products Install and Config
ATC GenesysEngage-cloud Review solutions, best practices, and business scenarios Get Started


ATC GenesysEngage-cloud Track journey data Track your customers based on their characteristics and behaviors. Install and Config
ATC GenesysEngage-cloud • PureConnect Developer resources Developer Resources
ATC GenesysEngage-cloud • PureConnect Videos
Additional Resources


ATC GenesysEngage-cloud • PureConnect • GenesysCloud See reports and analytics Supervisor Features
ATC PureConnect Release Notes
Important
Release Notes for Predictive Engagement features in Genesys Cloud CX are included in the Genesys Cloud CX Release Notes.For Predictive Engagement features that are specific for PureConnect, click the following link and search or filter for Predictive Engagement.

Release Notes

ATC PureConnect Agent resources Agent Features
ATC PureConnect Create actions and action maps Create a collection of techniques that can use to engage your customers and further your business outcomes. Install and Config
ATC PureConnect Get started Understand the purpose of and how you can begin using it in your organization. Get Started
ATC PureConnect Review solutions, best practices, and business scenarios Review business scenarios and best practices to improve your results with . Get Started


ATC PureConnect Track journey data Track your customers based on their characteristics and behaviors. Install and Config


ATC PureConnect • GenesysCloud Integrate with third-party products Install and Config
AUTH Agent Features Log in to Genesys Multicloud CX
AUTH Release Notes Authentication, Login, and SSO Release Notes
AUTH Find detailed information about how to deploy this service in your environment. Private Edition
AUTH The Authentication API supports the following OAuth 2.0 grant types: Authorization Code Grant and Assertion Grant. For details, see Authentication API on the Genesys Multicloud CX Developer Center. Developer Resources
AUTH Administrator Install and Config Set up single sign-on (SSO)
BDS Billing Data Service (BDS) provides data that the Genesys financial organization uses to bill customers for subscription services. After you have completed deployment of BDS in Genesys Multicloud CX Private Edition, see the links in this section for additional information.


 Get Started The Genesys Multicloud CX Private Edition release of BDS is has different functionality / features than previous on-premises releases of the software. However, the following on-premises documentation resources can be useful as a reference:


BDS Find out about changes in each release. Release Notes
BDS The Billing Data Service Private Edition Guide provides information about deploying, configuring, and operating BDS.

Find detailed information about how to deploy this service in your environment.

Private Edition


Blueprints Genesys Multicloud CX Blueprints Find downloadable Genesys Multicloud CX Blueprints. XYZ Documentation
Blueprints PureConnect Blueprints Find downloadable PureConnect Blueprints. XYZ Documentation
Chat GenesysEngage-cloud Additional Resources Videos

Genesys Multicloud CX community

Chat-related Knowledge Base articles

Chat GenesysEngage-cloud Release Notes Release Notes
Chat GenesysEngage-cloud Administrator Install and Config Chat options

Route chat sessions

WebChat Widgets

WebChat Widget Service

Chat GenesysEngage-cloud Agent Agent Features Customer chats

Internal chats

Chat GenesysEngage-cloud Developer Developer Resources WebChat Widgets

WebChat Widget Service

Developer Center

Chat GenesysEngage-cloud Supervisor Supervisor Features Monitor agent activity

Customer chats

Internal chats

ContentAdmin For Content Administrators Install and Config Administrators can use the [[ContentAdmin/Internal/SiteDashboard|]] to manage content areas and create workspaces across this IX site.
ContentAdmin For Writers Writers can find content manage tools here, as well as general instructions on managing content in the Writer's Guide. Agent
DC Learn how to deploy Digital Channels in Kubernetes or using Docker Compose. Install and Config
DES Find detailed information about how to deploy this service in your environment. Private Edition
DES Designer On-Premises Learn how to deploy and configure Designer for premise. Install and Config
DES GenesysEngage-cloud Administrator Getting started with Designer Install and Config
DES GenesysEngage-cloud Release Notes Release Notes
Docker GenesysEngage-cloud • PureConnect • GenesysCloud Deploying Docker Install and Config
Docker GenesysEngage-cloud • PureConnect • GenesysCloud Managing Docker Containers XYZ Documentation
Draft:ATC GenesysCloud Release Notes Release Notes
Draft:ATC GenesysCloud Agent resources Agent Features
Draft:ATC GenesysCloud Create actions and action maps Create a collection of techniques that can use to engage your customers and further your business outcomes.
 Install and Config
Draft:ATC GenesysCloud Developer resources Developer Resources
Draft:ATC GenesysCloud Get started Understand the purpose of and how you can begin using it in your organization. Get Started
Draft:ATC GenesysCloud Review solutions, best practices, and business scenarios Review business scenarios and best practices to improve your results with . Get Started
Draft:ATC GenesysCloud Shape a customer's journey Related Documentation
Draft:ATC GenesysCloud Track journey data Track your customers based on their characteristics and behaviors. Install and Config
Draft:ATC GenesysCloud Videos Additional Resources
Draft:ATC GenesysEngage-cloud Release Notes
Important
Release Notes for Predictive Engagement features in Genesys Cloud CX are included in the Genesys Cloud CX Release Notes. See also the following links and search for Predictive Engagement.

Genesys Multicloud CX

Genesys Engage on-premisess
Draft:ATC GenesysEngage-cloud Agent resources Agent Features
Draft:ATC GenesysEngage-cloud Create actions and action maps Create a collection of techniques that can use to engage your customers and further your business outcomes. Install and Config
Draft:ATC GenesysEngage-cloud Get started Understand the purpose of and how you can begin using it in your organization. Get Started
Draft:ATC GenesysEngage-cloud Integrate with third-party products Install and Config
Draft:ATC GenesysEngage-cloud Review solutions, best practices, and business scenarios Get Started


Draft:ATC GenesysEngage-cloud Track journey data Track your customers based on their characteristics and behaviors. Install and Config
Draft:ATC GenesysEngage-cloud • PureConnect Developer resources Developer Resources
Draft:ATC GenesysEngage-cloud • PureConnect Videos
Additional Resources


Draft:ATC GenesysEngage-cloud • PureConnect • GenesysCloud See reports and analytics Supervisor Features
Draft:ATC PureConnect Release Notes
Important
Release Notes for Predictive Engagement features in Genesys Cloud CX are included in the Genesys Cloud CX Release Notes.For Predictive Engagement features that are specific for PureConnect, click the following link and search or filter for Predictive Engagement.

Release Notes

Draft:ATC PureConnect Agent resources Agent Features
Draft:ATC PureConnect Create actions and action maps Create a collection of techniques that can use to engage your customers and further your business outcomes. Install and Config
Draft:ATC PureConnect Get started Understand the purpose of and how you can begin using it in your organization. Get Started
Draft:ATC PureConnect Review solutions, best practices, and business scenarios Review business scenarios and best practices to improve your results with . Get Started


Draft:ATC PureConnect Track journey data Track your customers based on their characteristics and behaviors. Install and Config


Draft:ATC PureConnect • GenesysCloud Integrate with third-party products Install and Config
Draft:AUTH Agent Features Log in to Genesys Multicloud CX
Draft:AUTH Release Notes Authentication, Login, and SSO Release Notes
Draft:AUTH Find detailed information about how to deploy this service in your environment. Private Edition
Draft:AUTH The Authentication API supports the following OAuth 2.0 grant types: Authorization Code Grant and Assertion Grant. For details, see Authentication API on the Genesys Multicloud CX Developer Center. Developer Resources
Draft:AUTH Administrator Install and Config Set up single sign-on (SSO)
Draft:BDS Billing Data Service (BDS) provides data that the Genesys financial organization uses to bill customers for subscription services. After you have completed deployment of BDS in Genesys Multicloud CX Private Edition, see the links in this section for additional information.


 Get Started The Genesys Multicloud CX Private Edition release of BDS is has different functionality / features than previous on-premises releases of the software. However, the following on-premises documentation resources can be useful as a reference:


Draft:BDS Find out about changes in each release. Release Notes
Draft:BDS The Billing Data Service Private Edition Guide provides information about deploying, configuring, and operating BDS.

Find detailed information about how to deploy this service in your environment.

Private Edition


Draft:Blueprints Genesys Multicloud CX Blueprints Find downloadable Genesys Multicloud CX Blueprints. XYZ Documentation
Draft:Blueprints PureConnect Blueprints Find downloadable PureConnect Blueprints. XYZ Documentation
Draft:ContentAdmin For Content Administrators Install and Config Administrators can use the Site Administration Dashboard to manage content areas and create workspaces across this IX site.
Draft:ContentAdmin For Writers Writers can find content manage tools here, as well as general instructions on managing content in the Writer's Guide. Agent
Draft:CSDT POC Articles POC list of articles XYZ Documentation Customer Success Digital Transformation
Draft:DC Learn how to deploy Digital Channels in Kubernetes or using Docker Compose. Install and Config
Draft:DES Find detailed information about how to deploy this service in your environment. Private Edition
Draft:DES Designer On-Premises Learn how to deploy and configure Designer for premise. Install and Config
Draft:DES GenesysEngage-cloud Administrator Getting started with Designer Install and Config
Draft:DES GenesysEngage-cloud Release Notes Release Notes
Draft:Developer PureEngage Additional Resources Videos

PureEngage Cloud community

Knowledge Base

Draft:Developer PureEngage Developer Resources Developer sandbox

Cloud Data Download Service

Draft:Developer PureEngage Get Started The PureEngage Cloud APIs

PureEngage Cloud Developer Center

Draft:Developer PureEngage Related Documentation WebChat Widgets

WebChat Widget Service

Co-browse

Reporting?

Draft:Developer PureEngage Release Notes PureEngage Cloud API Release Notes

Release Notes

More...

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