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Table structure:

  • Platform - List of String
  • Title - String
  • Description - Wikitext
  • Type - String
  • Links - Wikitext
  • IconLink - Wikitext

This table has 560 rows altogether.

Page Platform Title Description Type Links IconLink
ATC GenesysCloud Release Notes Release Notes
ATC GenesysCloud Agent resources Agent Features
ATC GenesysCloud Create actions and action maps Create a collection of techniques that can use to engage your customers and further your business outcomes.
 Install and Config
ATC GenesysCloud Developer resources Developer Resources
ATC GenesysCloud Get started Understand the purpose of and how you can begin using it in your organization. Get Started
ATC GenesysCloud Review solutions, best practices, and business scenarios Review business scenarios and best practices to improve your results with . Get Started
ATC GenesysCloud Shape a customer's journey Related Documentation
ATC GenesysCloud Track journey data Track your customers based on their characteristics and behaviors. Install and Config
ATC GenesysCloud Videos Additional Resources
ATC GenesysEngage-cloud Release Notes
Important
Release Notes for Predictive Engagement features in Genesys Cloud CX are included in the Genesys Cloud CX Release Notes. See also the following links and search for Predictive Engagement.
Important

Genesys Predictive Engagement entered End of Life (EOL) on March 15, 2023. It enters End of Maintenance on June 30, 2025 and reaches End of Support on June 30, 2025. If you have questions, contact your account representative.

Genesys Multicloud CX

Genesys Engage on-premises
ATC GenesysEngage-cloud Agent resources Agent Features
ATC GenesysEngage-cloud Create actions and action maps Create a collection of techniques that can use to engage your customers and further your business outcomes. Install and Config
ATC GenesysEngage-cloud Get started Understand the purpose of and how you can begin using it in your organization. Get Started
ATC GenesysEngage-cloud Integrate with third-party products Install and Config
ATC GenesysEngage-cloud Review solutions, best practices, and business scenarios Get Started


ATC GenesysEngage-cloud Track journey data Track your customers based on their characteristics and behaviors. Install and Config
ATC GenesysEngage-cloud • PureConnect Developer resources Developer Resources
ATC GenesysEngage-cloud • PureConnect Videos
Additional Resources


ATC GenesysEngage-cloud • PureConnect • GenesysCloud See reports and analytics Supervisor Features
ATC PureConnect Release Notes
Important
Release Notes for Predictive Engagement features in Genesys Cloud CX are included in the Genesys Cloud CX Release Notes.For Predictive Engagement features that are specific for PureConnect, click the following link and search or filter for Predictive Engagement.

Release Notes

ATC PureConnect Agent resources Agent Features
ATC PureConnect Create actions and action maps Create a collection of techniques that can use to engage your customers and further your business outcomes. Install and Config
ATC PureConnect Get started Understand the purpose of and how you can begin using it in your organization. Get Started
ATC PureConnect Review solutions, best practices, and business scenarios Review business scenarios and best practices to improve your results with . Get Started


ATC PureConnect Track journey data Track your customers based on their characteristics and behaviors. Install and Config


ATC PureConnect • GenesysCloud Integrate with third-party products Install and Config
AUTH Agent Features Log in to Genesys Multicloud CX
AUTH Release Notes Authentication, Login, and SSO Release Notes
AUTH Find detailed information about how to deploy this service in your environment. Private Edition
AUTH The Authentication API supports the following OAuth 2.0 grant types: Authorization Code Grant and Assertion Grant. For details, see Authentication API on the Genesys Multicloud CX Developer Center. Developer Resources
AUTH Administrator Install and Config Set up single sign-on (SSO)
Blueprints Genesys Multicloud CX Blueprints Find downloadable Genesys Multicloud CX Blueprints. XYZ Documentation
Blueprints PureConnect Blueprints Find downloadable PureConnect Blueprints. XYZ Documentation
Chat GenesysEngage-cloud Additional Resources Videos

Genesys Multicloud CX community

Chat-related Knowledge Base articles

Chat GenesysEngage-cloud Release Notes Release Notes
Chat GenesysEngage-cloud Administrator Install and Config Chat options

Route chat sessions

WebChat Widgets

WebChat Widget Service

Chat GenesysEngage-cloud Agent Agent Features Customer chats

Internal chats

Chat GenesysEngage-cloud Developer Developer Resources WebChat Widgets

WebChat Widget Service

Developer Center

Chat GenesysEngage-cloud Supervisor Supervisor Features Monitor agent activity

Customer chats

Internal chats

ContentAdmin For Content Administrators Install and Config Administrators can use the [[ContentAdmin/Internal/SiteDashboard|]] to manage content areas and create workspaces across this IX site.
ContentAdmin For Writers Writers can find content manage tools here, as well as general instructions on managing content in the Writer's Guide. Agent
DC Learn how to deploy Digital Channels in Kubernetes or using Docker Compose. Install and Config
DES Find detailed information about how to deploy this service in your environment. Private Edition
DES Designer On-Premises Learn how to deploy and configure Designer for premise. Install and Config
DES GenesysEngage-cloud Administrator Getting started with Designer Install and Config
DES GenesysEngage-cloud Release Notes Release Notes
Docker GenesysEngage-cloud • PureConnect • GenesysCloud Deploying Docker Install and Config
Docker GenesysEngage-cloud • PureConnect • GenesysCloud Managing Docker Containers XYZ Documentation
Draft:ATC GenesysCloud Release Notes Release Notes
Draft:ATC GenesysCloud Agent resources Agent Features
Draft:ATC GenesysCloud Create actions and action maps Create a collection of techniques that can use to engage your customers and further your business outcomes.
 Install and Config
Draft:ATC GenesysCloud Developer resources Developer Resources
Draft:ATC GenesysCloud Get started Understand the purpose of and how you can begin using it in your organization. Get Started
Draft:ATC GenesysCloud Review solutions, best practices, and business scenarios Review business scenarios and best practices to improve your results with . Get Started
Draft:ATC GenesysCloud Shape a customer's journey Related Documentation
Draft:ATC GenesysCloud Track journey data Track your customers based on their characteristics and behaviors. Install and Config
Draft:ATC GenesysCloud Videos Additional Resources
Draft:ATC GenesysEngage-cloud Release Notes
Important
Release Notes for Predictive Engagement features in Genesys Cloud CX are included in the Genesys Cloud CX Release Notes. See also the following links and search for Predictive Engagement.
Important

Genesys Predictive Engagement entered End of Life (EOL) on March 15, 2023. It enters End of Maintenance on June 30, 2025 and reaches End of Support on June 30, 2025. If you have questions, contact your account representative.

Genesys Multicloud CX

Genesys Engage on-premises
Draft:ATC GenesysEngage-cloud Agent resources Agent Features
Draft:ATC GenesysEngage-cloud Create actions and action maps Create a collection of techniques that can use to engage your customers and further your business outcomes. Install and Config
Draft:ATC GenesysEngage-cloud Get started Understand the purpose of and how you can begin using it in your organization. Get Started
Draft:ATC GenesysEngage-cloud Integrate with third-party products Install and Config
Draft:ATC GenesysEngage-cloud Review solutions, best practices, and business scenarios Get Started


Draft:ATC GenesysEngage-cloud Track journey data Track your customers based on their characteristics and behaviors. Install and Config
Draft:ATC GenesysEngage-cloud • PureConnect Developer resources Developer Resources
Draft:ATC GenesysEngage-cloud • PureConnect Videos
Additional Resources


Draft:ATC GenesysEngage-cloud • PureConnect • GenesysCloud See reports and analytics Supervisor Features
Draft:ATC PureConnect Release Notes
Important
Release Notes for Predictive Engagement features in Genesys Cloud CX are included in the Genesys Cloud CX Release Notes.For Predictive Engagement features that are specific for PureConnect, click the following link and search or filter for Predictive Engagement.

Release Notes

Draft:ATC PureConnect Agent resources Agent Features
Draft:ATC PureConnect Create actions and action maps Create a collection of techniques that can use to engage your customers and further your business outcomes. Install and Config
Draft:ATC PureConnect Get started Understand the purpose of and how you can begin using it in your organization. Get Started
Draft:ATC PureConnect Review solutions, best practices, and business scenarios Review business scenarios and best practices to improve your results with . Get Started


Draft:ATC PureConnect Track journey data Track your customers based on their characteristics and behaviors. Install and Config


Draft:ATC PureConnect • GenesysCloud Integrate with third-party products Install and Config
Draft:AUTH Agent Features Log in to Genesys Multicloud CX
Draft:AUTH Release Notes Authentication, Login, and SSO Release Notes
Draft:AUTH Find detailed information about how to deploy this service in your environment. Private Edition
Draft:AUTH The Authentication API supports the following OAuth 2.0 grant types: Authorization Code Grant and Assertion Grant. For details, see Authentication API on the Genesys Multicloud CX Developer Center. Developer Resources
Draft:AUTH Administrator Install and Config Set up single sign-on (SSO)
Draft:Blueprints Genesys Multicloud CX Blueprints Find downloadable Genesys Multicloud CX Blueprints. XYZ Documentation
Draft:Blueprints PureConnect Blueprints Find downloadable PureConnect Blueprints. XYZ Documentation
Draft:ContentAdmin For Content Administrators Install and Config Administrators can use the Site Administration Dashboard to manage content areas and create workspaces across this IX site.
Draft:ContentAdmin For Writers Writers can find content manage tools here, as well as general instructions on managing content in the Writer's Guide. Agent
Draft:CSDT POC Articles POC list of articles XYZ Documentation Customer Success Digital Transformation
Draft:DC Learn how to deploy Digital Channels in Kubernetes or using Docker Compose. Install and Config
Draft:DES Find detailed information about how to deploy this service in your environment. Private Edition
Draft:DES Designer On-Premises Learn how to deploy and configure Designer for premise. Install and Config
Draft:DES GenesysEngage-cloud Administrator Getting started with Designer Install and Config
Draft:DES GenesysEngage-cloud Release Notes Release Notes
Draft:Developer PureEngage Additional Resources Videos

PureEngage Cloud community

Knowledge Base

Draft:Developer PureEngage Developer Resources Developer sandbox

Cloud Data Download Service

Draft:Developer PureEngage Get Started The PureEngage Cloud APIs

PureEngage Cloud Developer Center

Draft:Developer PureEngage Related Documentation WebChat Widgets

WebChat Widget Service

Co-browse

Reporting?

Draft:Developer PureEngage Release Notes PureEngage Cloud API Release Notes

Release Notes

Draft:Docker GenesysEngage-cloud • PureConnect • GenesysCloud Deploying Docker Install and Config
Draft:Docker GenesysEngage-cloud • PureConnect • GenesysCloud Docker Volumes Install and Config
Draft:Docker GenesysEngage-cloud • PureConnect • GenesysCloud Managing Docker Containers XYZ Documentation
Draft:FieldSupport Genesys Multicloud CX Overview Detailed information about architecture options, prerequisite infrastructure like the Docker and Kubernetes environment, and other important things to understand about Genesys Multicloud CX. Get Started
Draft:FieldSupport Services and Components Detailed information about each Genesys service and component that makes up the Multicloud offering. XYZ Documentation
Draft:FieldSupport User Guide Add link to Corinne's customer-facing User Guide (subset of this content) published in different workspace. XYZ Documentation

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