Difference between revisions of "ATC/Current/AdminGuide/Segment examples"
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|Platform=PureConnect, GenesysCloud, GenesysEngage-cloud | |Platform=PureConnect, GenesysCloud, GenesysEngage-cloud | ||
Latest revision as of 18:34, May 18, 2021
This topic is part of the manual Genesys Predictive Engagement Administrator's Guide for version Current of Genesys Predictive Engagement.
Contents
Review examples of segments to get ideas for your own segments.
Segment based on how a visitor searches
To add visitors to segments based on their search queries, define a "Search query" attribute. For more information, see Visitor journey attributes.
Important
Because of frequent updates, the user interface in the accompanying video may appear different in your environment.Trigger based on visitor activity: abandoned form
In the following example, an action map triggers when a visitor using Chrome version 56 goes to the Request Quote page, but then navigates to the About page before completing the request.
First define the visitor attributes:
Then define the journey details:
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