Difference between revisions of "ATC/Current/AdminGuide/Segment examples"

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|DisplayName=Examples of segments
 
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|TocName=Segment examples
 
|Context=Review examples of segments to get ideas for your own segments.
 
|Context=Review examples of segments to get ideas for your own segments.
 
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|Platform=PureConnect, GenesysCloud, GenesysEngage-cloud
 
|Platform=PureConnect, GenesysCloud, GenesysEngage-cloud
 
|Section={{Section
 
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|sectionHeading=Segment based on how a user searches
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|sectionHeading=Segment based on how a visitor searches
 
|anchor=SegmentSearch
 
|anchor=SegmentSearch
 
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|Media=Video
 
|Media=Video
 
|image=333451815
 
|image=333451815
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|structuredtext=You can add visitors to segments based on their search queries.
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|structuredtext=To add visitors to segments based on their search queries, define a "Search query" attribute. For more information, see {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=AttributesJourney}}.
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#Under '''Visitor journey''', in the list, select Search query.
 
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#In the operator list, {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Operators|display text=select your operator}}.
 
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#In the box, type the words or phrases that match the visitor to the segment. Separate items with commas.
 
  
 
[[File:SearchQueryEx.png]]
 
[[File:SearchQueryEx.png]]
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{{NoteFormat|Due to frequent updates, the user interface in the accompanying video may appear different in your environment.}}
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{{NoteFormat|Because of frequent updates, the user interface in the accompanying video may appear different in your environment.|}}
 
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|sectionHeading=Trigger based on user activity: abandoned form
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|sectionHeading=Trigger based on visitor activity: abandoned form
 
|alignment=Vertical
 
|alignment=Vertical
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|structuredtext=In the following example, an action map triggers if a visitor using Chrome version 56 goes to the '''Request Quote''' page, but then navigates to the '''About''' page before completing the request.  
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|structuredtext=In the following example, an action map triggers when a visitor using Chrome version 56 goes to the '''Request Quote''' page, but then navigates to the '''About''' page before completing the request.  
  
 
First define the visitor attributes:
 
First define the visitor attributes:

Revision as of 13:51, November 4, 2020

This topic is part of the manual Genesys Predictive Engagement Administrator's Guide for version Current of Genesys Predictive Engagement.

Review examples of segments to get ideas for your own segments.

Segment based on how a visitor searches

To add visitors to segments based on their search queries, define a "Search query" attribute. For more information, see Visitor journey attributes.

SearchQueryEx.png

Important
Because of frequent updates, the user interface in the accompanying video may appear different in your environment.

Trigger based on visitor activity: abandoned form

In the following example, an action map triggers when a visitor using Chrome version 56 goes to the Request Quote page, but then navigates to the About page before completing the request.

First define the visitor attributes: large

Then define the journey details: large

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