Web messaging

From Genesys Documentation
Revision as of 13:30, November 19, 2020 by Barbara.martin@genesys.com (talk | contribs) (Published)
(diff) ← Older revision | Latest revision (diff) | Newer revision → (diff)
Jump to: navigation, search
This topic is part of the manual Genesys Predictive Engagement Administrator's Guide for version Current of Genesys Predictive Engagement.

Feature coming soon!Genesys Cloud customers can learn how to use web messaging with Genesys Predictive Engagement.

Prerequisites

Web messaging overview

Web messaging is an asynchronous, authenticated messaging experience that provides persistence across browser sessions. Unlike web chat, if a visitor closes and reopens their browser, or leaves and returns to your web site, it doesn't result in a new conversation with the visitor.

Web messaging is available to Genesys Cloud customers only. For more information about web messaging, see About web messaging in the Genesys Cloud Resource Center.

Configuration and deployment

For the web messaging beta release, developers configure and deploy messenger using the Messenger JavaScript SDK and public REST APIs. For more information, see the following:

Web messaging metrics and performance

Web messaging metrics appear in the Action Map Performance report. For more information, see the following:

Retrieved from "https://all.docs.genesys.com/ATC/Current/AdminGuide/About_web_messaging (2025-07-14 17:35:14)"
Comments or questions about this documentation? Contact us for support!