About analytics
From Genesys Documentation
This topic is part of the manual Genesys Predictive Engagement Administrator's Guide for version Current of Genesys Predictive Engagement.
Learn how to evaluate how customers use your website and determine how effective your action maps are.
Availability of analytics data
Understand how Genesys Predictive Engagement's machine learning processes user data for reports. Learn when data results are available to you. Understand how you can select the granularity of data that appears in reports.
Reports
Review the available reports in Genesys Predictive Engagement.
Billing and usage
View your billing and usage information.
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