Difference between revisions of "ATC/Current/AdminGuide/Chat offers"

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|structuredtext={{MINTYDOCSPRODUCT}} uses only one action map at a time for a given segment. If two action maps of the same type target the same segment at the same time, then the priority determines which action map the visitor experiences.{{NoteFormat| If multiple action maps target the same segment at the same time, and they have the same priority, then {{MINTYDOCSPRODUCT}} will display each one a set percentage of the time. For example, if two action maps exist, then {{MINTYDOCSPRODUCT}} displays each one 50% of the time. If three action maps exist, then {{MINTYDOCSPRODUCT}} displays each one 33% of the time.|1}}
 
|structuredtext={{MINTYDOCSPRODUCT}} uses only one action map at a time for a given segment. If two action maps of the same type target the same segment at the same time, then the priority determines which action map the visitor experiences.{{NoteFormat| If multiple action maps target the same segment at the same time, and they have the same priority, then {{MINTYDOCSPRODUCT}} will display each one a set percentage of the time. For example, if two action maps exist, then {{MINTYDOCSPRODUCT}} displays each one 50% of the time. If three action maps exist, then {{MINTYDOCSPRODUCT}} displays each one 33% of the time.|1}}

Revision as of 18:47, April 16, 2019

Web chats present current promotions or important announcements to customers via simple chat windows.

About WebChats

A Web chat engages your customers through a standard chat window that proactively appears while they are on your website.

Offer text

Specify the text that appears when the offer appears:

  • Title text: This text appears in the title bar of the chat.
  • Offer text: This text invites the customer to chat.
  • Confirm button: This text appears on the button that accepts the chat offer.
  • Decline button: This text appears on the button that declines the chat offer.
For information on how to further customize the appearance of the chat offer, see Web chat.

Questions

Specify the questions that the chat window asks the customer. If the customer must respond to a question before proceeding with the chat, select Required.

Apply to pages

Use the fields to build an expression that tells Genesys Predictive Engagement where to display the chat.

The following table illustrates expressions that use the equals and like operators for the genesys.com platform.

Operator Note Example expression Matched pages
equals This operator requires a full URL. equals:platform https:www.genesys.com
like This operator accepts a partial URL. like:platform All pages on:

/pureconnect

/purecloud

/pureengage


Updates for Route chats to a team

Configure how Genesys Predictive Engagement routes chats that this action map generates:

Route chats to a team

Configure how Genesys Predictive Engagement routes chats that this action map generates:

Priority

Genesys Predictive Engagement uses only one action map at a time for a given segment. If two action maps of the same type target the same segment at the same time, then the priority determines which action map the visitor experiences.
Important
If multiple action maps target the same segment at the same time, and they have the same priority, then Genesys Predictive Engagement will display each one a set percentage of the time. For example, if two action maps exist, then Genesys Predictive Engagement displays each one 50% of the time. If three action maps exist, then Genesys Predictive Engagement displays each one 33% of the time.
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