Difference between revisions of "ATC/Current/AdminGuide/Chat offers"
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|Platform=PureEngage, PureConnect, PureCloud | |Platform=PureEngage, PureConnect, PureCloud | ||
|TocName=Web chats | |TocName=Web chats | ||
| − | |||
|Context=Web chats present current promotions or important announcements to visitors via simple chat windows. | |Context=Web chats present current promotions or important announcements to visitors via simple chat windows. | ||
|Section={{Section | |Section={{Section | ||
|sectionHeading=About WebChats | |sectionHeading=About WebChats | ||
|Type=Structured | |Type=Structured | ||
| − | |||
|anchor=AboutWebChats | |anchor=AboutWebChats | ||
|alignment=Vertical | |alignment=Vertical | ||
| + | |gif=No | ||
|structuredtext=A Web chat engages your visitors through a standard chat window that proactively appears while visitors are on your website. | |structuredtext=A Web chat engages your visitors through a standard chat window that proactively appears while visitors are on your website. | ||
|fullwidth=No | |fullwidth=No | ||
| Line 17: | Line 16: | ||
|sectionHeading=Offer Text | |sectionHeading=Offer Text | ||
|Type=Structured | |Type=Structured | ||
| − | |||
|anchor=OfferText | |anchor=OfferText | ||
|alignment=Horizontal | |alignment=Horizontal | ||
|image=WebChatOffer.png | |image=WebChatOffer.png | ||
| + | |gif=No | ||
|structuredtext=Specify the text that appears when the chat first appears. | |structuredtext=Specify the text that appears when the chat first appears. | ||
|fullwidth=No | |fullwidth=No | ||
| Line 26: | Line 25: | ||
|sectionHeading=Questions | |sectionHeading=Questions | ||
|Type=Structured | |Type=Structured | ||
| − | |||
|anchor=Questions | |anchor=Questions | ||
|alignment=Horizontal | |alignment=Horizontal | ||
|image=WebChatQuestions0131.png | |image=WebChatQuestions0131.png | ||
| + | |gif=No | ||
|structuredtext=Specify the questions that the chat window asks the visitor. If the visitor must respond to a question before proceeding with the chat, select '''Required'''. | |structuredtext=Specify the questions that the chat window asks the visitor. If the visitor must respond to a question before proceeding with the chat, select '''Required'''. | ||
|fullwidth=No | |fullwidth=No | ||
| Line 35: | Line 34: | ||
|sectionHeading=Apply to pages | |sectionHeading=Apply to pages | ||
|Type=Structured | |Type=Structured | ||
| − | |||
|anchor=ApplytoPagesExample | |anchor=ApplytoPagesExample | ||
|alignment=Horizontal | |alignment=Horizontal | ||
|image=ApplytoPages0131.png | |image=ApplytoPages0131.png | ||
| + | |gif=No | ||
|structuredtext=Use the fields to build an expression that tells {{MINTYDOCSPRODUCT}} where to display the chat. | |structuredtext=Use the fields to build an expression that tells {{MINTYDOCSPRODUCT}} where to display the chat. | ||
|fullwidth=Yes | |fullwidth=Yes | ||
| − | |structuredtextwide=The following table illustrates expressions that use the '''equals''' and '''like''' operators for the genesys.com platform. | + | |structuredtextwide=The following table illustrates expressions that use the '''equals''' and '''like''' operators for the genesys.com platform.<br /> |
{{{!}} class="wikitable" | {{{!}} class="wikitable" | ||
{{!}}- | {{!}}- | ||
| − | {{!}}{{!}}''' | + | {{!}}{{!}}'''Operator''' |
| − | {{!}}{{!}}''' | + | {{!}}{{!}}'''Note''' |
| + | {{!}}{{!}}'''Example expression''' | ||
| + | {{!}}{{!}}'''Matched pages''' | ||
{{!}}- | {{!}}- | ||
| + | {{!}}{{!}}equals | ||
| + | {{!}}{{!}}This operator requires a full URL. | ||
{{!}}{{!}}equals:platform | {{!}}{{!}}equals:platform | ||
| − | {{!}}{{!}}genesys.com | + | {{!}}{{!}}https:www.genesys.com |
{{!}}- | {{!}}- | ||
| + | {{!}}{{!}}like | ||
| + | {{!}}{{!}}This operator accepts a partial URL. | ||
{{!}}{{!}}like:platform | {{!}}{{!}}like:platform | ||
| − | {{!}}{{!}}/pureconnect | + | {{!}}{{!}}All pages on: |
| − | + | /pureconnect | |
/purecloud | /purecloud | ||
| − | |||
/pureengage | /pureengage | ||
| − | |||
{{!}}} | {{!}}} | ||
}}{{Section | }}{{Section | ||
| − | |sectionHeading=Route | + | |sectionHeading=Route chats to a team |
|Type=Structured | |Type=Structured | ||
| − | |||
|anchor=RouteTeam | |anchor=RouteTeam | ||
|alignment=Horizontal | |alignment=Horizontal | ||
|image=WebChatRouteTo.png | |image=WebChatRouteTo.png | ||
| − | |structuredtext= | + | |gif=No |
| − | + | |structuredtext=Configure how {{MINTYDOCSPRODUCT}} routes chats that this action map generates: | |
| − | + | * {{#mintydocs_link:topic=Route_PureEngage|manual=AdminGuide|version=Current|link text=PureEngage}} | |
| − | + | * {{#mintydocs_link:topic=Route_PureEngage|manual=AdminGuide|version=Current|link text=PureConnect}} | |
| − | {{ | ||
|fullwidth=No | |fullwidth=No | ||
}}{{Section | }}{{Section | ||
|sectionHeading=Priority | |sectionHeading=Priority | ||
|Type=Structured | |Type=Structured | ||
| − | |||
|anchor=Priority | |anchor=Priority | ||
|alignment=Horizontal | |alignment=Horizontal | ||
|image=SetPriority0131.png | |image=SetPriority0131.png | ||
| + | |gif=No | ||
|structuredtext={{MINTYDOCSPRODUCT}} uses only one action map at a time for a given segment. If two action maps of the same type target the same segment at the same time, then the priority determines which action map the visitor experiences.{{NoteFormat| If multiple action maps target the same segment at the same time, and they have the same priority, then {{MINTYDOCSPRODUCT}} will display each one a set percentage of the time. For example, if two action maps exist, then {{MINTYDOCSPRODUCT}} displays each one 50% of the time. If three action maps exist, then {{MINTYDOCSPRODUCT}} displays each one 33% of the time.|1}} | |structuredtext={{MINTYDOCSPRODUCT}} uses only one action map at a time for a given segment. If two action maps of the same type target the same segment at the same time, then the priority determines which action map the visitor experiences.{{NoteFormat| If multiple action maps target the same segment at the same time, and they have the same priority, then {{MINTYDOCSPRODUCT}} will display each one a set percentage of the time. For example, if two action maps exist, then {{MINTYDOCSPRODUCT}} displays each one 50% of the time. If three action maps exist, then {{MINTYDOCSPRODUCT}} displays each one 33% of the time.|1}} | ||
|fullwidth=No | |fullwidth=No | ||
}} | }} | ||
}} | }} | ||
Revision as of 10:37, March 22, 2019
This topic is part of the manual Genesys Predictive Engagement Administrator's Guide for version Current of Genesys Predictive Engagement.
Contents
Web chats present current promotions or important announcements to visitors via simple chat windows.
About WebChats
A Web chat engages your visitors through a standard chat window that proactively appears while visitors are on your website.
Offer Text
Specify the text that appears when the chat first appears.
Questions
Specify the questions that the chat window asks the visitor. If the visitor must respond to a question before proceeding with the chat, select Required.
Apply to pages
Use the fields to build an expression that tells Genesys Predictive Engagement where to display the chat.
The following table illustrates expressions that use the equals and like operators for the genesys.com platform.
| Operator | Note | Example expression | Matched pages |
| equals | This operator requires a full URL. | equals:platform | https:www.genesys.com |
| like | This operator accepts a partial URL. | like:platform | All pages on:
/pureconnect /purecloud /pureengage |
Route chats to a team
Configure how Genesys Predictive Engagement routes chats that this action map generates:
Priority
Genesys Predictive Engagement uses only one action map at a time for a given segment. If two action maps of the same type target the same segment at the same time, then the priority determines which action map the visitor experiences.
Important
If multiple action maps target the same segment at the same time, and they have the same priority, then Genesys Predictive Engagement will display each one a set percentage of the time. For example, if two action maps exist, then Genesys Predictive Engagement displays each one 50% of the time. If three action maps exist, then Genesys Predictive Engagement displays each one 33% of the time.Comments or questions about this documentation? Contact us for support!