From Genesys Documentation
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#{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Live_Now|display text=Monitor web activity with LiveNow.}} | #{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Live_Now|display text=Monitor web activity with LiveNow.}} | ||
#[https://docs.genesys.com/Documentation/PSAAS/latest/Administrator/Altocloud#ACweb Configure your web pages.] | #[https://docs.genesys.com/Documentation/PSAAS/latest/Administrator/Altocloud#ACweb Configure your web pages.] | ||
− | #{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_actions|display text= | + | #{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_actions|display text=Create actions.}} |
− | #{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_action_maps|display text= | + | #{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_action_maps|display text=Create action maps.}} |
#[https://docs.genesys.com/Documentation/PSAAS/latest/Administrator/Altocloud#ACchat Receive chats in Agent Desktop.] | #[https://docs.genesys.com/Documentation/PSAAS/latest/Administrator/Altocloud#ACchat Receive chats in Agent Desktop.] | ||
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Revision as of 16:57, December 17, 2020
Difference between revisions of "ATC/Current/AdminGuide/Get Started GenesysEngage-cloud"
To use Genesys Predictive Engagement, Genesys Engage cloud-based customers complete these initial tasks.
Overview
- Prepare your tenant.
- Fulfill prerequisites for Genesys Engage Cloud Deployments.
- Configure permissions and routing logic.
- Log in to Predictive Engagement.
- Create segments
- Create outcomes.
- Monitor web activity with LiveNow.
- Configure your web pages.
- Create actions.
- Create action maps.
- Receive chats in Agent Desktop.
For more information
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