From Genesys Documentation
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Revision as of 15:05, November 17, 2020
Difference between revisions of "ATC/Current/AdminGuide/Get Started GenesysEngage-cloud"
To use Genesys Predictive Engagement, Genesys Engage cloud-based customers complete these initial tasks.
Overview
- Prepare your tenant.
- Fulfill prerequisites for Genesys Engage Cloud Deployments.
- Configure permissions and routing logic.
- Log in to Predictive Engagement.
- Create segments
- Create outcomes.
- Monitor web activity with LiveNow.
- Configure your web pages.
- Build actions.
- Build action maps.
- Receive chats in Agent Desktop.
For more information
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