Difference between revisions of "ATC/Current/AdminGuide/Get Started GenesysCloud"

Revision as of 13:51, November 4, 2020

Fulfill prerequisites for Genesys Predictive Engagement feature enablement, license, permissions, and widget configuration and deployment on your website.
Important
To allow agents to see the Customer Journey tab when your organization or your agents don't have Genesys Predictive Engagement, see [[ATC/ConversationJourney|]].
Review the supported browsers.
Prepare the required Genesys Cloud domains.
Learn about Genesys Predictive Engagement's tracking capabilities. Then update your webpages with the Genesys Predictive Engagement tracking snippet.
Configure web tracking.
Tip
Initially, configure only the allowed domains. Then use Live Now to verify that Genesys Predictive Engagement is tracking events. After basic tracking works, configure the rest of the web tracking settings.
Create segments.
Create outcomes.
Build actions.
Build action maps.

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 |sectionHeading=Complete the following procedures
 |alignment=Vertical
-|structuredtext=#[https://help.mypurecloud.com/articles/altocloud-prerequisites/ Fulfill prerequisites] for {{MINTYDOCSPRODUCT}} feature enablement, license, permissions, and widget configuration and deployment on your website.
+|structuredtext=#[https://help.mypurecloud.com/articles/altocloud-prerequisites/ Fulfill prerequisites] for {{MINTYDOCSPRODUCT}} feature enablement, license, permissions, and widget configuration and deployment on your website.{{NoteFormat|To allow agents to see the Customer Journey tab when your organization or your agents don't have Genesys Predictive Engagement, see {{Link-Standalone|topic=ATC/ConversationJourney}}.|1}}
 #Review the {{Link-Standalone|topic=ATC/SupportedBrowsers|display text=supported browsers}}.
 #Prepare the {{Link-Standalone|topic=ATC/RequiredPCDomains|display text=required Genesys Cloud domains}}.