Difference between revisions of "ATC/Current/AdminGuide/Chat offers"
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|Section={{Section | |Section={{Section | ||
|sectionHeading=About WebChats | |sectionHeading=About WebChats | ||
| + | |Type=Structured | ||
|anchor=AboutWebChats | |anchor=AboutWebChats | ||
| − | |||
|alignment=Vertical | |alignment=Vertical | ||
|structuredtext=A Web chat engages your visitors through a standard chat window that proactively appears while visitors are on your website. | |structuredtext=A Web chat engages your visitors through a standard chat window that proactively appears while visitors are on your website. | ||
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}}{{Section | }}{{Section | ||
|sectionHeading=Offer Text | |sectionHeading=Offer Text | ||
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|anchor=OfferText | |anchor=OfferText | ||
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|alignment=Horizontal | |alignment=Horizontal | ||
|image=WebChatOffer.png | |image=WebChatOffer.png | ||
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}}{{Section | }}{{Section | ||
|sectionHeading=Questions | |sectionHeading=Questions | ||
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|anchor=Questions | |anchor=Questions | ||
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|alignment=Horizontal | |alignment=Horizontal | ||
| − | |image= | + | |image=WebChatQuestions0131.png |
|structuredtext=Specify the questions that the chat window asks the visitor. If the visitor must respond to a question before proceeding with the chat, select '''Required'''. | |structuredtext=Specify the questions that the chat window asks the visitor. If the visitor must respond to a question before proceeding with the chat, select '''Required'''. | ||
|fullwidth=No | |fullwidth=No | ||
}}{{Section | }}{{Section | ||
|sectionHeading=Apply to pages | |sectionHeading=Apply to pages | ||
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|anchor=ApplytoPagesExample | |anchor=ApplytoPagesExample | ||
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|alignment=Horizontal | |alignment=Horizontal | ||
| − | |image= | + | |image=ApplytoPages0131.png |
|structuredtext=Use the fields to build an expression that tells {{MINTYDOCSPRODUCT}} where to display the chat. | |structuredtext=Use the fields to build an expression that tells {{MINTYDOCSPRODUCT}} where to display the chat. | ||
|fullwidth=Yes | |fullwidth=Yes | ||
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}}{{Section | }}{{Section | ||
|sectionHeading=Route-to team | |sectionHeading=Route-to team | ||
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|anchor=RouteTeam | |anchor=RouteTeam | ||
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|alignment=Horizontal | |alignment=Horizontal | ||
|image=WebChatRouteTo.png | |image=WebChatRouteTo.png | ||
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}}{{Section | }}{{Section | ||
|sectionHeading=Priority | |sectionHeading=Priority | ||
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|anchor=Priority | |anchor=Priority | ||
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|alignment=Horizontal | |alignment=Horizontal | ||
| − | |image= | + | |image=SetPriority0131.png |
|structuredtext={{MINTYDOCSPRODUCT}} uses only one action map at a time for a given segment. If two action maps of the same type target the same segment at the same time, then the priority determines which action map the visitor experiences.{{NoteFormat| If multiple action maps target the same segment at the same time, and they have the same priority, then {{MINTYDOCSPRODUCT}} will display each one a set percentage of the time. For example, if two action maps exist, then {{MINTYDOCSPRODUCT}} displays each one 50% of the time. If three action maps exist, then {{MINTYDOCSPRODUCT}} displays each one 33% of the time.|1}} | |structuredtext={{MINTYDOCSPRODUCT}} uses only one action map at a time for a given segment. If two action maps of the same type target the same segment at the same time, then the priority determines which action map the visitor experiences.{{NoteFormat| If multiple action maps target the same segment at the same time, and they have the same priority, then {{MINTYDOCSPRODUCT}} will display each one a set percentage of the time. For example, if two action maps exist, then {{MINTYDOCSPRODUCT}} displays each one 50% of the time. If three action maps exist, then {{MINTYDOCSPRODUCT}} displays each one 33% of the time.|1}} | ||
|fullwidth=No | |fullwidth=No | ||
}} | }} | ||
}} | }} | ||
Revision as of 17:44, January 30, 2019
This topic is part of the manual Genesys Predictive Engagement Administrator's Guide for version Current of Genesys Predictive Engagement.
Web chats present current promotions or important announcements to visitors via simple chat windows.
About WebChats
A Web chat engages your visitors through a standard chat window that proactively appears while visitors are on your website.
Offer Text
Specify the text that appears when the chat first appears.
Questions
Specify the questions that the chat window asks the visitor. If the visitor must respond to a question before proceeding with the chat, select Required.
Apply to pages
Use the fields to build an expression that tells Genesys Predictive Engagement where to display the chat.
The following table illustrates expressions that use the equals and like operators for the genesys.com platform.
| This expression | Matches all pages on: |
| equals:platform | genesys.com |
| like:platform | /pureconnect
|
Route-to team
Select the team of agents that should address chats from this action map. Each team corresponds to a queue in your contact center.
The team you select appears blue.
Important
When a visitor triggers an action map, Genesys Predictive Engagement displays a chat window only if an agent in the team is available.Priority
Genesys Predictive Engagement uses only one action map at a time for a given segment. If two action maps of the same type target the same segment at the same time, then the priority determines which action map the visitor experiences.
Important
If multiple action maps target the same segment at the same time, and they have the same priority, then Genesys Predictive Engagement will display each one a set percentage of the time. For example, if two action maps exist, then Genesys Predictive Engagement displays each one 50% of the time. If three action maps exist, then Genesys Predictive Engagement displays each one 33% of the time.Comments or questions about this documentation? Contact us for support!