From Genesys Documentation
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| − | |structuredtext=#In the | + | |structuredtext=#In the Genesys Cloud Admin menu, configure an {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=PreparePCWebhooks|anchor=PCConfigure|display text=integration to your CRM}} and corresponding {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=PreparePCWebhooks|anchor=ConfigurePCDataAction|display text=data actions}}. |
| − | #In | + | #In Genesys Cloud [https://help.mypurecloud.com/articles/about-architect/ Architect], configure a [https://help.mypurecloud.com/articles/work-with-workflows/ workflow]. |
#In {{MINTYDOCSPRODUCT}}, build an {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Webhooks|anchor=ActionMapWebhook|display text=action map}} that uses an Architect flow action. | #In {{MINTYDOCSPRODUCT}}, build an {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Webhooks|anchor=ActionMapWebhook|display text=action map}} that uses an Architect flow action. | ||
#Monitor your Architect flow action with a {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Webhooks|anchor=MonitorWebhook|display text=report}}. | #Monitor your Architect flow action with a {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Webhooks|anchor=MonitorWebhook|display text=report}}. | ||
Revision as of 12:05, July 15, 2020
Difference between revisions of "ATC/Current/AdminGuide/OverviewArchFlows"
Learn how to integrate Genesys Predictive Engagement with an external system by using an Architect workflow, which is a webhook that provides real-time feeds.
Feature description
Use an Architect flow action to send journey context data information to third-party systems using a special type of Architect workflow. For example, you can send information about campaign contacts to Salesforce or another CRM.
For information about using Architect flow actions in a secure and compliant manner, see About security and compliance.Process overview
- In the Genesys Cloud Admin menu, configure an integration to your CRM and corresponding data actions.
- In Genesys Cloud Architect, configure a workflow.
- In Genesys Predictive Engagement, build an action map that uses an Architect flow action.
- Monitor your Architect flow action with a report.
For specific integrations, see the following:
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