Difference between revisions of "ATC/Current/AdminGuide/Visitor Activity"

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|Standalone=No
 
|Standalone=No
 
|DisplayName=Visitor Activity
 
|DisplayName=Visitor Activity
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|Platform=PureEngage, PureConnect, PureCloud
 
 
|TocName=Visitor Activity
 
|TocName=Visitor Activity
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|Context=Learn how to view usage data for your site.
 
|ComingSoon=No
 
|ComingSoon=No
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|Context=Learn how to view usage data for your site.
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|Platform=PureEngage, PureConnect, PureCloud
 
|Prereq='''Prerequisites'''
 
|Prereq='''Prerequisites'''
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* [https://help.mypurecloud.com/articles/altocloud-permissions-overview Configure the following permissions in PureCloud:]
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−
** '''Journey '''>''' Report''' > '''View''' permission
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*[https://help.mypurecloud.com/articles/altocloud-permissions-overview Configure the following permissions in PureCloud:]
 +
**'''Journey '''>''' Report''' > '''View'''
 
|Section={{Section
 
|Section={{Section
 
|sectionHeading=About the Visitor Activity report
 
|sectionHeading=About the Visitor Activity report
 
|anchor=AboutVisitorActivity
 
|anchor=AboutVisitorActivity
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|Standalone=No
 
−
|ComingSoon=No
 
 
|alignment=Vertical
 
|alignment=Vertical
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|Media=
 +
|image=
 
|structuredtext=The Visitor Activity report shows the number of visitors on your website during a given time period. It allows you to track usage trends and to see exact numbers of visitors at specific times. You can filter results by segments and outcomes. For more information about the availability of data in this report, see {{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=Analytics_data|display text=About analytics data}}.
 
|structuredtext=The Visitor Activity report shows the number of visitors on your website during a given time period. It allows you to track usage trends and to see exact numbers of visitors at specific times. You can filter results by segments and outcomes. For more information about the availability of data in this report, see {{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=Analytics_data|display text=About analytics data}}.
−
|fullwidth=No
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|structuredtextwide=
 +
|FAQHeading=
 
|Status=No
 
|Status=No
 
}}{{Section
 
}}{{Section
 
|sectionHeading=View the Visitor Activity report
 
|sectionHeading=View the Visitor Activity report
−
|Standalone=No
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|anchor=
−
|ComingSoon=No
 
 
|alignment=Horizontal
 
|alignment=Horizontal
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|Media=Image
 
|image=VisitorActivityPEPC.png
 
|image=VisitorActivityPEPC.png
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|Media=Image
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|structuredtext=#Click '''Admin'''.
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|structuredtext=# Click '''Admin'''.
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#Under '''Altocloud''', click '''Visitor Activity Report'''.
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# Under '''Altocloud''', click '''Visitor Activity Report'''.
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|structuredtextwide=
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|fullwidth=No
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|FAQHeading=
 
|Status=No
 
|Status=No
 
}}{{Section
 
}}{{Section
 
|sectionHeading=Configure the Visitor Activity report
 
|sectionHeading=Configure the Visitor Activity report
 
|anchor=ConfigureReportPeriod
 
|anchor=ConfigureReportPeriod
−
|Standalone=No
 
−
|ComingSoon=No
 
 
|alignment=Horizontal
 
|alignment=Horizontal
 +
|Media=Image
 
|image=VisitorActivityConfigPEPC.png
 
|image=VisitorActivityConfigPEPC.png
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|Media=Image
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|structuredtext=#To select the time period for the report, click the '''Start''' and '''End''' boxes.
−
|structuredtext=# To select the time period for the report, click the '''Start''' and '''End''' boxes.
+
#To indicate whether you want to see hourly or daily results, click the '''Granularity''' option. For more information, see {{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=Analytics_data#Granularity|display text=Granularity.}}
−
# To indicate whether you want to see hourly or daily results, click the '''Granularity''' option. For more information, see {{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=Analytics_data#Granularity|display text=Granularity.}}
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#{{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=Visitor_Activity#FilterSegmentsOutcomes|display text=Filter }} by segments and/or outcomes.
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# {{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=Visitor_Activity#FilterSegmentsOutcomes|display text=Filter }} by segments and/or outcomes.
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|structuredtextwide=
−
|fullwidth=No
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|FAQHeading=
 
|Status=No
 
|Status=No
 
}}{{Section
 
}}{{Section
 
|sectionHeading=Filter by segments and outcomes
 
|sectionHeading=Filter by segments and outcomes
 
|anchor=FilterSegmentsOutcomes
 
|anchor=FilterSegmentsOutcomes
−
|Standalone=No
 
−
|ComingSoon=No
 
 
|alignment=Horizontal
 
|alignment=Horizontal
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|Media=Image
 
|image=FilterSegmentsOutcomes.png
 
|image=FilterSegmentsOutcomes.png
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|Media=Image
 
 
|structuredtext=You can filter by any combination of segments and outcomes. You can select up to 5 segments and 5 outcomes.
 
|structuredtext=You can filter by any combination of segments and outcomes. You can select up to 5 segments and 5 outcomes.
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# Click '''Filters'''.  
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−
# Expand the '''Segments''' and '''Outcomes''' lists.  
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#Click '''Filters'''.
−
# Search for segments and outcomes by their names.
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#Expand the '''Segments''' and '''Outcomes''' lists.
−
# To select an item, click its checkbox.  
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#Search for segments and outcomes by their names.
−
# To remove an item, click its X.
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#To select an item, click its checkbox.
 +
#To remove an item, click its X.
 
{{NoteFormat|You can select {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Segments#Activate|display text=active segments}} that are {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Segments#DisplayAgents|display text=displayed to agents.}}}}
 
{{NoteFormat|You can select {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Segments#Activate|display text=active segments}} that are {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Segments#DisplayAgents|display text=displayed to agents.}}}}
−
|fullwidth=No
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|structuredtextwide=
 +
|FAQHeading=
 
|Status=No
 
|Status=No
 
}}{{Section
 
}}{{Section
 
|sectionHeading=Filter by device category
 
|sectionHeading=Filter by device category
 
|anchor=FilterDeviceCategory
 
|anchor=FilterDeviceCategory
−
|Standalone=No
 
−
|ComingSoon=No
 
 
|alignment=Horizontal
 
|alignment=Horizontal
 +
|Media=Image
 
|image=VisitorActFilterDeviceCat.png
 
|image=VisitorActFilterDeviceCat.png
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|Media=Image
 
 
|structuredtext=Device categories include Desktop, Mobile, Tablet and Other.
 
|structuredtext=Device categories include Desktop, Mobile, Tablet and Other.
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# Click '''Filters'''.  
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−
# Under '''Visit Parameters''' in the '''Select parameter''' list, select '''Device.'''
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#Click '''Filters'''.
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# In the '''Select sub-type''' list, select '''Category'''.
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#Under '''Visit Parameters''' in the '''Select parameter''' list, select '''Device.'''
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# In the '''Select value''' box, do one of the following:
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#In the '''Select sub-type''' list, select '''Category'''.
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#* Select the category you want to filter by.  
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#In the '''Select value''' box, do one of the following:
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#* If you don't see the category you want, select '''Other'''.
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#*Select the category you want to filter by.
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|fullwidth=No
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#*If you don't see the category you want, select '''Other'''.
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|structuredtextwide=
 +
|FAQHeading=
 
|Status=No
 
|Status=No
 
}}{{Section
 
}}{{Section
 
|sectionHeading=Filter by device type
 
|sectionHeading=Filter by device type
 
|anchor=FilterDeviceType
 
|anchor=FilterDeviceType
−
|Standalone=No
 
−
|ComingSoon=No
 
 
|alignment=Horizontal
 
|alignment=Horizontal
 +
|Media=Image
 
|image=VisitorActFilterDeviceType.png
 
|image=VisitorActFilterDeviceType.png
−
|Media=Image
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|structuredtext=#Click '''Filters'''.
−
|structuredtext=# Click '''Filters'''.  
+
#Under '''Visit Parameters''' in the '''Select parameter''' list, select '''Device.'''
−
# Under '''Visit Parameters''' in the '''Select parameter''' list, select '''Device.'''
+
#In the '''Select sub-type''' list, select '''Type'''.
−
# In the '''Select sub-type''' list, select '''Type'''.
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#Does the device type you want appear in the '''Select value''' list?
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# Does the device type you want appear in the '''Select value''' list?
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#*If yes, select it.
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#* If yes, select it.  
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#*To search for the device type, type the first few letters of its name to search for it. This field is not case-sensitive.
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#* To search for the device type, type the first few letters of its name to search for it. This field is not case-sensitive.
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#*If no, in the '''Enter value''' box, type the device type. This field is case-sensitive. For examples of device types, see {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=AttributesVisitor#VisitorAttributeTypes|display text=Types of visitor attributes}}.
−
#* If no, in the '''Enter value''' box, type the device type. This field is case-sensitive. For examples of device types, see {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=AttributesVisitor#VisitorAttributeTypes|display text=Types of visitor attributes}}.
+
#Click '''Filter'''.
−
# Click '''Filter'''.
+
|structuredtextwide=
−
|fullwidth=No
+
|FAQHeading=
 
|Status=No
 
|Status=No
 
}}{{Section
 
}}{{Section
 
|sectionHeading=See details
 
|sectionHeading=See details
−
|Standalone=No
+
|anchor=
−
|ComingSoon=No
 
 
|alignment=Horizontal
 
|alignment=Horizontal
 +
|Media=Image
 
|image=VisitorActDetailsPEPC.png
 
|image=VisitorActDetailsPEPC.png
−
|Media=Image
 
 
|structuredtext=To see details, hover over a point on the report.
 
|structuredtext=To see details, hover over a point on the report.
−
|fullwidth=No
+
|structuredtextwide=
 +
|FAQHeading=
 
|Status=No
 
|Status=No
 
}}{{Section
 
}}{{Section
 
|sectionHeading=Export the Visitor Activity report
 
|sectionHeading=Export the Visitor Activity report
−
|Standalone=No
+
|anchor=
−
|ComingSoon=No
 
 
|alignment=Horizontal
 
|alignment=Horizontal
 +
|Media=Image
 
|image=VisitorActivityExport.png
 
|image=VisitorActivityExport.png
−
|Media=Image
 
 
|structuredtext=You can export a CSV (comma-separate value) file that contains the details of the Visitor Activity report.
 
|structuredtext=You can export a CSV (comma-separate value) file that contains the details of the Visitor Activity report.
−
# {{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=Visitor_Activity#ConfigureReportPeriod|display text=Configure the report}} so that it displays the data you want.
+
 
−
# Click the report's menu.
+
#{{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=Visitor_Activity#ConfigureReportPeriod|display text=Configure the report}} so that it displays the data you want.
−
# Click '''Download CSV'''.<br />
+
#Click the report's menu.
−
# The system downloads the report to your local Downloads folder.
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#Click '''Download CSV'''.<br />
 +
#The system downloads the report to your local Downloads folder.
  
 
===About time values in exported reports===
 
===About time values in exported reports===
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(A1 represents the cell location of the first ISO-8601 time formatted cell in the Excel worksheet.)
 
(A1 represents the cell location of the first ISO-8601 time formatted cell in the Excel worksheet.)
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|structuredtextwide=
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|FAQHeading=
 
|Status=No
 
|Status=No
 
}}
 
}}
 
}}
 
}}

Revision as of 12:16, June 24, 2020

This topic is part of the manual Genesys Predictive Engagement Administrator's Guide for version Current of Genesys Predictive Engagement.

Learn how to view usage data for your site.

Prerequisites

About the Visitor Activity report

The Visitor Activity report shows the number of visitors on your website during a given time period. It allows you to track usage trends and to see exact numbers of visitors at specific times. You can filter results by segments and outcomes. For more information about the availability of data in this report, see About analytics data.

View the Visitor Activity report

  1. Click Admin.
  2. Under Altocloud, click Visitor Activity Report.

Configure the Visitor Activity report

  1. To select the time period for the report, click the Start and End boxes.
  2. To indicate whether you want to see hourly or daily results, click the Granularity option. For more information, see Granularity.
  3. Filter by segments and/or outcomes.

Filter by segments and outcomes

You can filter by any combination of segments and outcomes. You can select up to 5 segments and 5 outcomes.

  1. Click Filters.
  2. Expand the Segments and Outcomes lists.
  3. Search for segments and outcomes by their names.
  4. To select an item, click its checkbox.
  5. To remove an item, click its X.
Important
You can select active segments that are displayed to agents.

Filter by device category

Device categories include Desktop, Mobile, Tablet and Other.

  1. Click Filters.
  2. Under Visit Parameters in the Select parameter list, select Device.
  3. In the Select sub-type list, select Category.
  4. In the Select value box, do one of the following:
    • Select the category you want to filter by.
    • If you don't see the category you want, select Other.

Filter by device type

  1. Click Filters.
  2. Under Visit Parameters in the Select parameter list, select Device.
  3. In the Select sub-type list, select Type.
  4. Does the device type you want appear in the Select value list?
    • If yes, select it.
    • To search for the device type, type the first few letters of its name to search for it. This field is not case-sensitive.
    • If no, in the Enter value box, type the device type. This field is case-sensitive. For examples of device types, see Types of visitor attributes.
  5. Click Filter.

See details

To see details, hover over a point on the report.

Export the Visitor Activity report

You can export a CSV (comma-separate value) file that contains the details of the Visitor Activity report.

  1. Configure the report so that it displays the data you want.
  2. Click the report's menu.
  3. Click Download CSV.
  4. The system downloads the report to your local Downloads folder.

About time values in exported reports

When you export a Visitor Activity report, the name of the exported file includes from- and to- timestamps in the standard ISO-8601 format (mmhhddmmyyyy).

If you import the CSV file into Excel, use the following formula to convert the ISO-8601 time formatted-cell to the Date type:

=DATEVALUE(MID(A1,1,10))+TIMEVALUE(MID(A1,12,8))"

(A1 represents the cell location of the first ISO-8601 time formatted cell in the Excel worksheet.)
Retrieved from "https://all.docs.genesys.com/ATC/Current/AdminGuide/Visitor_Activity (2025-06-19 08:22:29)"
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