Difference between revisions of "ATC/Current/AdminGuide/BuildArchFlows"

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|structuredtext=To create an integration using the Architect flow action in {{MINTYDOCSPRODUCT}}, use an Architect flow of the '''Workflow''' type. The workflow allows you to execute an action using the REST API.  
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|structuredtext=To create an integration using the Architect flow action in {{MINTYDOCSPRODUCT}}, use a ''Workflow'' type Architect flow. The workflow allows you to execute an action using the REST API.  
  
 
The REST request requires certain parameters:
 
The REST request requires certain parameters:
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|structuredtext={{NoteFormat|Always use the Workflow flow type.|}}  
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|structuredtext={{NoteFormat|Always use the Workflow Architect flow type.|}}  
  
 
To prepare the workflow:
 
To prepare the workflow:
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|structuredtext=Predefined data actions are built to work in the {{MINTYDOCSPRODUCT}} development environment. To make them work in your environment, you must update the referential integrity constraints.   
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|structuredtext=Predefined data actions work in the {{MINTYDOCSPRODUCT}} development environment. To make them work in your environment, update the referential integrity constraints.   
  
 
For each data action, do the following:
 
For each data action, do the following:
  
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#In the workflow, select a data action with a red border. (The red indicates the referential integrity problem.)
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#In the workflow, select a data action with a red border. (Red signifies the referential integrity problem.)
 
#Under '''Data Action,''' select the name of the corresponding data action.
 
#Under '''Data Action,''' select the name of the corresponding data action.
 
#Repeat these steps for every data action with a red border.<br />
 
#Repeat these steps for every data action with a red border.<br />

Revision as of 16:33, December 18, 2020

This topic is part of the manual Genesys Predictive Engagement Administrator's Guide for version Current of Genesys Predictive Engagement.

Prepare an Architect workflow to integrate Genesys Predictive Engagement with a third-party system.

Configure the following permissions in Genesys Cloud:

  • Architect > Flow > UI
  • Architect > Flow > Search

Campaign parameters

To create an integration using the Architect flow action in Genesys Predictive Engagement, use a Workflow type Architect flow. The workflow allows you to execute an action using the REST API.

The REST request requires certain parameters:

Prepare the workflow

Important
Always use the Workflow Architect flow type.

To prepare the workflow:

  1. Create a new workflow.
    • From the Flows list, select Workflow.
    • Click Add and specify a name.
    • Update the other fields as you need to.
  2. Import the integration-specific workflow:
  3. Update the data action referential integrity constraints.
  4. Save the workflow.
  5. Publish the workflow.

Update referential integrity constraints

Predefined data actions work in the Genesys Predictive Engagement development environment. To make them work in your environment, update the referential integrity constraints.

For each data action, do the following:

  1. In the workflow, select a data action with a red border. (Red signifies the referential integrity problem.)
  2. Under Data Action, select the name of the corresponding data action.
  3. Repeat these steps for every data action with a red border.
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