Difference between revisions of "ATC/Current/AdminGuide/Get Started GenesysEngage-cloud"

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#{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Live_Now|display text=Monitor web activity with LiveNow.}}
 
#{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Live_Now|display text=Monitor web activity with LiveNow.}}
 
#[https://docs.genesys.com/Documentation/PSAAS/latest/Administrator/Altocloud#ACweb Configure your web pages.]
 
#[https://docs.genesys.com/Documentation/PSAAS/latest/Administrator/Altocloud#ACweb Configure your web pages.]
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#{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_action_maps|display text=Create action maps.}}
 
#[https://docs.genesys.com/Documentation/PSAAS/latest/Administrator/Altocloud#ACchat Receive chats in Agent Desktop.]
 
#[https://docs.genesys.com/Documentation/PSAAS/latest/Administrator/Altocloud#ACchat Receive chats in Agent Desktop.]
 
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Revision as of 16:57, December 17, 2020

This topic is part of the manual Genesys Predictive Engagement Administrator's Guide for version Current of Genesys Predictive Engagement.

To use Genesys Predictive Engagement, Genesys Engage cloud-based customers complete these initial tasks.

Overview

  1. Prepare your tenant.
  2. Fulfill prerequisites for Genesys Engage Cloud Deployments.
  3. Configure permissions and routing logic.
  4. Log in to Predictive Engagement.
  5. Create segments
  6. Create outcomes.
  7. Monitor web activity with LiveNow.
  8. Configure your web pages.
  9. Create actions.
  10. Create action maps.
  11. Receive chats in Agent Desktop.

For more information

Retrieved from "https://all.docs.genesys.com/ATC/Current/AdminGuide/Get_Started_GenesysEngage-cloud (2025-06-20 03:07:50)"
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