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Revision as of 13:42, November 19, 2020

Difference between revisions of "ATC/Current/AdminGuide/Get Started GenesysEngage-cloud"

To use Genesys Predictive Engagement, Genesys Engage cloud-based customers complete these initial tasks.

Overview

  1. Prepare your tenant.
  2. Fulfill prerequisites for Genesys Engage Cloud Deployments.
  3. Configure permissions and routing logic.
  4. Log in to Predictive Engagement.
  5. Create segments
  6. Create outcomes.
  7. Monitor web activity with LiveNow.
  8. Configure your web pages.
  9. Build actions.
  10. Build action maps.
  11. Receive chats in Agent Desktop.

For more information

Retrieved from "https://all.docs.genesys.com/ATC/Current/AdminGuide/Get_Started_GenesysEngage-cloud (2025-07-08 02:36:59)"
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