Difference between revisions of "ATC/Current/AdminGuide/Get Started GenesysCloud"

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|structuredtext=#[https://help.mypurecloud.com/articles/?p=195855 Fulfill prerequisites] for {{MINTYDOCSPRODUCT}} feature enablement, license, permissions, and widget configuration and deployment on your website.{{NoteFormat|To allow agents to see the Customer Journey tab when your organization or your agents don't have Genesys Predictive Engagement, see {{Link-Standalone|topic=ATC/ConversationJourney}}.|1}}
 
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|structuredtext=*[https://help.mypurecloud.com/articles/about-altocloud/ About Predictive Engagement]
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|structuredtext=*[https://help.mypurecloud.com/articles/?p=190171 About Predictive Engagement]
 
*[https://vimeo.com/419850122 Video: Predictive Engagement for Genesys Cloud]
 
*[https://vimeo.com/419850122 Video: Predictive Engagement for Genesys Cloud]
 
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*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=FAQs|display text=FAQs}}

Revision as of 13:39, November 19, 2020

This topic is part of the manual Genesys Predictive Engagement Administrator's Guide for version Current of Genesys Predictive Engagement.

To use Genesys Predictive Engagement, Genesys Cloud customers complete these initial tasks.

Related use cases:

Complete the following procedures

  1. Fulfill prerequisites for Genesys Predictive Engagement feature enablement, license, permissions, and widget configuration and deployment on your website.
    Important
    To allow agents to see the Customer Journey tab when your organization or your agents don't have Genesys Predictive Engagement, see [[ATC/ConversationJourney|]].
  2. Review the supported browsers.
  3. Prepare the required Genesys Cloud domains.
  4. Learn about Genesys Predictive Engagement's tracking capabilities. Then update your webpages with the Genesys Predictive Engagement tracking snippet.
  5. Configure web tracking.
    Tip
    Initially, configure only the allowed domains. Then use Live Now to verify that Genesys Predictive Engagement is tracking events. After basic tracking works, configure the rest of the web tracking settings.
  6. Create segments.
  7. Create outcomes.
  8. Build actions.
  9. Build action maps.

For more information

Retrieved from "https://all.docs.genesys.com/ATC/Current/AdminGuide/Get_Started_GenesysCloud (2025-06-19 11:11:45)"
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